3 of 3 Continuous Improvement Jobs in Harrogate

24x7 support operation, you’ll lead a team of engineers, ensuring high-quality service delivery, effective fault resolution, and a culture focused on continuous improvement. As Technical Support Shift Leader, you will : Lead and motivate a team of up to 13 engineers during core hours … engineers out of hours Monitor and manage technical faults through to resolution Drive a “permanent fix” culture and continual service improvement Handle escalations and ensure adherence to contractual SLAs Provide technical leadership across support tiers Contribute to best practice documentation and internal training Support the development and upskilling ...

opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during standard … ensuring they strive towards customer satisfaction and speedy fault resolution Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products. Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training ...

opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during standard … ensuring they strive towards customer satisfaction and speedy fault resolution Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products. Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training ...