5 of 5 Continuous Improvement Jobs in Herefordshire

issues. Support installations, maintenance, and updates; occasionally assist with consumer services. You’ll work closely with the wider IT team and customer stakeholders to deliver reliable, personable service and continuous improvement. What we’re looking for Around 2+ years in IT support or service desk environments. Good knowledge of Windows OS, Active Directory, TCP/IP, and LAN/ More ❯

resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an IT service desk or technical support team Strong understanding of More ❯

implemented effectively Monitor and report on security metrics and compliance performance You’ll work closely with IT, compliance, and leadership teams to maintain a strong security posture and drive continuous improvement across the organisation. What we’re looking for Experience working with ISO 27001 frameworks and audits Knowledge of IT security controls, governance, and risk management Strong More ❯

service desk tickets using ITSM tools, maintain accurate documentation and update knowledge-base articles. Work collaboratively with account managers and technical teams to ensure SLA compliance, client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/2nd line experience within More ❯

Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services. Responsibilities: Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as … initiatives. Required skills: Interest in developing a career in IT operations or systems support. Basic understanding of computer systems, networks, and data protection. Enthusiasm for technology, problem-solving, and continuous learning. Strong attention to detail and willingness to follow documented procedures. Must be eligible to work in the United Kingdom. Must complete a background investigation Additionally, the following experience More ❯