1 of 1 Continuous Improvement Jobs in Hertford

cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT … coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. … including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence More ❯