1 of 1 Continuous Improvement Jobs in Kidlington

adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure … Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities and communicate these to the EUD Senior Engineers. Dimensions of the Role Reporting Line: Reports directly to the … ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are committed to continuous improvement, we encourage you to apply. To apply, please submit your CV and a cover letter detailing your relevant experience and motivation More ❯