1 of 1 Continuous Improvement Jobs in Northwich

senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce planning, capacity management, and service performance reporting. Oversee major … incidents and service improvement initiatives, including root cause analysis, post-incident reviews, and long‐term service enhancements. Requirements Proven experience in a senior managed services/service operations leadership role Extensive background in managed services and service desk environments (MSP experience highly desirable) Experience leading service delivery, engineering ...