key leadership role in ensuring that the organisations technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuousimprovement in user experience and system reliability. Key ResponsibilitiesTeam Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and … coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuousimprovement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain More ❯
Northwich, Marston, Cheshire West and Chester, Cheshire, United Kingdom
Adria Solutions Ltd
leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuousimprovement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability … coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuousimprovement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain More ❯
incidents from ticket creation to resolution, ensuring clear communication throughout • Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuousimprovement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT More ❯
Identify and troubleshoot issues with control systems, PLCs, and SCADA systems to ensure optimal performance. - Collaborate with production, maintenance, and engineering teams to develop and implement automation solutions. - Support continuousimprovement initiatives and participate in process optimization projects. - Maintain and update technical documentation, including PLC programs, electrical drawings, and user manuals. - Ensure compliance with health, safety, and More ❯
based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a culture of excellence and continuous improvement. Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems. Drive service delivery improvements through KPIs, customer feedback, and best practice implementation. Oversee More ❯
key leadership role in ensuring that the organisations technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuousimprovement in user experience and system reliability click apply for full job details More ❯
based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a culture of excellence and continuousimprovement click apply for full job details More ❯