Performance Manager (Call Centre & Salesforce)
- Hiring Organisation
- Elliott Recruitment Solutions Limited
- Location
- Redditch, Worcestershire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from … Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes and increase efficiency Provide insights and recommendations based on data analysis Key Requirements: Proven experience in a call centre environment, ideally in a performance-focused ...