Technical Customer Services Manager - UK & Ireland
- Hiring Organisation
- Parkside Office Professional
- Location
- Rugby, Warwickshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £70,000 - £80,000 per annum
Responsibilities Leadership & Strategy Lead, coach, and develop a regional Technical Services team Define and execute the regional technical services strategy Drive operational efficiency, continuous improvement, and service excellence Manage departmental budgets and resource planning Technical Operations Oversee technical training programmes, including management of a dedicated training centre … expertise Represent the organisation with industry associations, regulatory bodies, and media where required Develop technical communications including bulletins, service guidelines, and digital tools Innovation & Continuous Improvement Support implementation of digital solutions and technical systems Benchmark service performance against competitors and industry standards Identify opportunities for value creation ...