Service Delivery Analyst
- Hiring Organisation
- Gerrard White
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes … performance reports, including KPIs, SLAs, and availability metrics. Communicate effectively with stakeholders, project managers, and thirdparty suppliers to safeguard service during change and transition. Continuous Improvement Identify service improvement opportunities through data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business ...