3 of 3 Continuous Improvement Jobs in Southend-on-Sea

for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you'll take charge of the day-to-day performance of … monitor, and refine SLAs and KPIs, ensuring a clear and accountable service delivery framework. Use service data and trends to identify areas for improvement and implement practical, scalable solutions. Support customer satisfaction initiatives, contributing to performance in CSAT and NPS scores. Oversee the creation and management of Knowledge … SLA/KPI management and performance analysis. Excellent problem-solving, communication, and interpersonal skills. Experience using helpdesk or ticketing systems. A proactive approach to continuous improvement and service delivery. Ability to coach, develop, and inspire a team in a fast-paced environment. Familiarity with ITIL principles and More ❯

for overseeing the day-to-day operations of the support team. Your focus will be on maintaining excellent service levels, identifying areas for improvement, and mentoring team members to help them reach their full potential. You'll be hands-on, data-driven, and customer-focused-playing a key … performance of the Customer Support Team, ensuring SLAs and KPIs are consistently met. Analyse service trends and performance data to identify areas for improvement and implement practical solutions. Drive customer satisfaction by contributing to key metrics such as CSAT and NPS. Coordinate the creation of clear and helpful … the team through coaching, mentoring, and training. Collaborate with internal stakeholders to ensure alignment on service standards and customer experience. Promote a culture of continuous improvement, driving efficiency and innovation within the support function. Provide regular performance reports and updates to senior management. Ensure adherence to data More ❯

for diagnosing and resolving complex IT issues, mentoring 2nd line support engineers, and identifying training and development opportunities. Additionally, you will contribute to the continuous improvement of our IT support framework by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer … related to networking, databases, virtualisation, and security. Maintain and optimise enterprise-level IT systems, ensuring high availability and performance. Contribute to IT service improvement initiatives, identifying opportunities for process enhancement. Develop and maintain Knowledge Base documentation for internal training and support purposes. Work closely with IT leadership to More ❯