Customer Operations Manager - B2B
- Hiring Organisation
- Marmion
- Location
- Wakefield, England, United Kingdom
leader. You will set the strategy for the department, aligning activity with business goals whilst improving efficiency, service quality and team performance. With a continuous improvement mindset, you will streamline processes, encourage collaboration across teams and support initiatives that enhance customer satisfaction and sustainable sales growth. Roles … internal teams, streamlining workflows to enhance customer experience and drive revenue. Reporting: Define, track, and evaluate measurements of success & KPIs, using insights to drive continuous improvement, and align team efforts with strategic goals. Budget & Resources: Support budget planning, monitor spend and optimise resources without compromising service quality. ...