4 of 4 Continuous Improvement Jobs in Walsall

The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures technology reliably supports both back-office and field operations. Working … and internal level 2 IT and Application Support teams. Ensure high standards of service availability and resolution, driving a user-focused support culture and continuous improvement in customer satisfaction (CSAT). Use ServiceNow to monitor team performance and operational trends, ensuring support KPIs and SLAs are consistently … communication with business stakeholders. Collaborate with the Incident and Problem Manager to embed preventative actions and improve long-term service resilience. Data-Led Improvement Leverage ServiceNow and other platforms to monitor service trends, identify efficiency opportunities, and drive improvements in team performance and CSAT. Present clear, concise insights More ❯

consistently maintained. Project Engineers are required to hold an in-depth understanding of our production processes and a willingness to get involved in SQCPD continuous improvement projects and processes, fostering a culture of excellence and accountability. Key Responsibilities: Communication. Constructing and adhering to project plan. Good understanding More ❯

Implementations, with a particular focus on Data Migration. Join the team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement - You will be working on the latest product - a cloud-based SaaS billing solution built around the Salesforce platform You'll More ❯

as client facing support to guide clients through solutions. Document features, and guide clients through new functionality. Ensure solutions meet customer needs and drive continuous improvement. Requirements: 4+ years of Business Analysis experience (utilities or software implementation background desirable). Skilled in Agile/Waterfall methodologies, requirement documentation, stakeholder More ❯