Senior Support Analyst
wellingborough, midlands, United Kingdom
Food Alert Ltd
high-pressure or sensitive support cases. Work closely with the Product and Engineering teams to identify recurring issues and feed into the product improvement backlog. Contribute to and improve internal documentation, FAQs, and knowledge base articles to enable efficient issue resolution. Lead by example in managing ticket lifecycles … managing multiple priorities. Naturally collaborative with strong interpersonal skills. Detail-oriented and methodical in approach to issue resolution. Self-starter with a drive for continuous improvement. What Do You Get In Return? Extensive on-the-job training, support, and development opportunities. More ❯
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