Head of Service Delivery
- Hiring Organisation
- Leaders Romans Group
- Location
- Camberley, Surrey, United Kingdom
- Salary
- £ 70 K
party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.This role provides a single point of accountability for service performance, supplier management, and operational governance.The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. … against agreed SLAs and KPIsLead:Monthly Service ReviewsQuarterly Service ReviewsOperational governance forumsEnsure all reporting meets LRG’s requirements (service, performance, financial, and operational)Supplier & Contract ManagementAct as the primary point of accountability for third-party service providersHold suppliers accountable for:Contractual deliveryService levelsContinuous improvement commitmentsManage supplier escalations and dispute ...