2 of 2 Contract Management Jobs in Surrey

systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯

in customer service offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion … Liaise and work with WIP team colleagues daily in order to facilitate quick efficient job management. Be able to support when required other Service members with activities like job management, conference calls, shared knowledge etc Some technical understanding and ability is desirable but the role should not include the need to physically repair products. Travel to all areas of … and logical approach to work and be strongly self motivated. Comfortable with change as LGEUK service is an ever changing environment. Ability to negotiate at different levels Customer focused Contract management Driving licence is essential Benefits 9% Pension Contribution Private Healthcare for Employee & Family 25 Days’ Annual Leave (+ Public Holidays) Staff Discount Subsidised Cafeteria Equal Opportunities for More ❯