AI Experience & Performance Consultant
- Hiring Organisation
- MBN Solutions
- Location
- City of London, London, United Kingdom
their performance, evolution, and commercial success . 💡 What you’ll be doing: • Designing and optimising AI-driven customer journeys and conversational experiences • Owning performance metrics like containment, CSAT, and cost-to-serve • Leading experimentation (A/B testing, optimisation strategies) • Driving ROI, forecasting, and commercial outcomes … deployments • Partnering with senior stakeholders to shape AI strategy and roadmap 🎯 What we’re looking for: • Deep expertise in UX/CX and conversational design • Strong experience with AI/NLP tools (e.g. ChatGPT, Google Dialogflow, Amazon Lex) • A data-driven mindset with a passion for continuous improvement ...