Forward Deployment Engineer
- Location
- United Kingdom
agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders. How will you make an impact? AI Agent Design & Development Design … virtual agents that automate customer service workflows across digital and voice channels. Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities. Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions. Continuously refine and evolve agents ...