21 of 21 Copilot Studio Jobs in the UK excluding London

automation delivery by contributing to interface configuration, troubleshooting and changes to data flows between systems. Contributes to AI-enabled workflow enhancements by using Copilot Studio where appropriate and integrating approved AI services/endpoints (including MCP patterns where applicable), ensuring safe and compliant implementation. Uses … quality, while maintaining human oversight through code review, testing, documentation, secure configuration and governance. Deliver AI-enabled workflow enhancements by building solutions using Copilot Studio where appropriate, and integrating approved AI services/endpoints into Power Automate flows or Mirth integration patterns (including MCP where applicable ...

configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational ...

Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/… calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational ...

JavaScript WebResources to extend CRM functionality and utilise WebAPI for integrations/data operations • Ability to maintain the Dynamics 365 Contact Center, including: Copilot Studio – build voice/chat bots and Copilot Analytics – track and optimise performance • Ability to Administer SharePoint & Teams (auto-attendance … configure and maintain MSCRMAddons and other CRM enhancements • Ability to provide BAU support for CMS, SharePoint, Teams, and related services • Exposure to Copilot Studio/Copilot Analytics would be highly desirable • Strong stakeholder communication skills and ability to work in a fast-paced environment ...

like Oracle and legacy systems such as NEC/DRS). You'll mentor others, champion best practices, and explore emerging tools like Copilot Studio to boost efficiency. Key responsibilities include: Designing, developing, and implementing secure model-driven and canvas apps, workflows, and automations using Power … Agile/DevOps practices, CI/CD (e.g., Azure DevOps), and monitoring tools. Excellent problem-solving, communication, and stakeholder skills. Desirable: Exposure to Copilot Studio, AI Builder, Microsoft Fabric, or mobile app integrations. Previous work with Oracle databases or similar legacy systems. Mentoring experience or promoting ...

telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 … contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate … Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows ...

Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop … delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven ...

Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging Design case routing, queues, work streams, and agent experiences Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop … Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse ...

Driven) Build automated workflows using Power Automate to streamline business processes Develop conversational AI solutions using Copilot Studio/Power Virtual Agents Integrate Power Platform solutions with Microsoft 365, Azure services and third-party systems via APIs Build and maintain integration pipelines using Azure Functions, Logic ...

interested in your ability, with your background in Technology and your passion for learning, than your expertise in any one area. Microsoft PowerApps (Microsoft Copilot Studio)- to create low-code solutions. Power Automate Desktop- for automation solutionsOffice 365 Apps- including SharePoint, PowerBI etc. which ...

high-impact engagement within the financial services sector. This is an excellent opportunity to work on cutting-edge AI solutions, designing and delivering Copilot and LLM-powered products within a rapidly evolving AI Foundry environment. You will play a key role in shaping scalable, secure, and enterprise-grade … capabilities. What Youll Be Doing Designing and building Copilot solutions, intelligent agents, and LLM workflows Developing scalable AI components including RAG pipelines, embeddings, and vector search Integrating AI solutions into enterprise systems, APIs, and cloud platforms Conducting rapid prototyping to validate use cases, UX, and model performance What ...

Hybrid | Immediate Start | Contract We are hiring an experienced AI Product Developer/GenAI Engineer to design and deliver enterprise-grade LLM and Copilot solutions within a high-impact AI Foundry environment. This is a hands-on role focused on building scalable, production-ready AI systems using LLMs … retrieval augmented generation), vector databases, embeddings and Azure AI services. Key Responsibilities Design and develop LLM-powered applications, AI agents and Copilot solutions Build and optimise RAG pipelines, embeddings and vector search Integrate AI solutions with enterprise systems, APIs and cloud platforms (Azure) Implement secure-by-design ...

Microsoft Power Automate Microsoft Power Apps You'll improve CRM workflows, build new automations, and support the development of AI agents using Microsoft Copilot Studio. This is not a ticket-based support role, it's an opportunity to sit at the centre of an AI-enabled transformation inside ...

translate unclear asks into clear solutions Useful, not essential Power Apps and Dataverse Power BI beyond dashboards PowerShell beyond basic scripting Copilot Studio or chatbot work What youll get A stable environment with long term projects, not short term chaos Work that has real impact ...

include standards for lineage, observability, and evaluation (e.g., RAGAS). Cross-Cloud & Vendor Integration : Create and maintain decision frameworks for platform selection (e.g., Copilot Studio for Teams integration, Vertex AI for GCP workloads). Advise clients on balancing vendor lock-in risks with integration benefits. GenAIOps ...

Additionally, you will offer technical insights, mentor junior developers, and contribute to architectural decisions and standards.The role also involves exploring emerging technologies like Copilot Studio to improve user experience and productivity. For more information regarding the role, please refer to the job pack below. About ...

opportunities Assess solution viability Test and monitor deployed solutions Support the delivery of digital solutions using tools such as UiPath, Microsoft Power Automate Copilot Studio and more Ensure ethical and secure use of AI and Automation Effectively communicate with stakeholders Support user adoption and change management ...

routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF input handling Design and build conversational agents using Copilot Studio About you: You will have the following experiences: Extensive experience in a similar role Strong experience with Dynamics 365 Customer Service ...

controls. Standardise tooling (templates, DAX libraries, CI/CD, documentation, testing) to support consistent and governed development. Enable Gen AI and Co pilot Studio adoption by producing AI ready datasets and identifying opportunities for automation, anomaly detection, and forecasting. Optimise BI workflows by leveraging AI for documentation, requirements … logic. Deliver robust data transformations using Power Query (M) and SQL-based pipelines. Data Integration & Gen BI Integrate Power BI with Co pilot Studio and prepare models for AI agent consumption. Build workflow automation using Power Automate. Power BI Service Administration Manage datasets, workspaces, refresh schedules, usage monitoring ...

experience on below technical landscape Dynamics 365 CRM Technical Skills CCaaS (D365 Contact Center) Technical Skills Power Platform Development Skills Customer Service Module Power Virtual Agents/Co-pilot Studio for Chat and Voice bot Azure communications Services Dynamics Solution Management CI/CD with Azure DevOps Power ...