Dynamics 365 Contact Centre Telephony Consultant
- Hiring Organisation
- Radiant Systems Europe Limited
- Location
- Lincoln, Lincolnshire, East Midlands, United Kingdom
- Employment Type
- Contract
telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 … contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...