Dynamics 365 Contact Centre Technical Consultant
- Hiring Organisation
- TXP
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- Up to £675 per day
self-service capabilities. Configure and optimise Dynamics 365 Omnichannel, Unified Routing, IVR and customer journey orchestration. Develop AI-powered customer experiences using Copilot Studio, virtual agents and conversational AI technologies. Design and implement integrations with Azure Communication Services, telephony platforms and enterprise applications. Define solution architecture … teams and engage directly with business and technical stakeholders. Technical Skills & Experience Dynamics 365 Contact Center Dynamics 365 Customer Service Dynamics 365 Omnichannel Copilot Studio Azure Communication Services Power Platform Customer Insights Azure Integration Services Unified Routing IVR and Voice Channel Design API and Integration Architecture ...