1 of 1 Critical Success Factor Jobs in Northern Ireland

and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and actions needed to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for … measures to maintain high service quality. Ownership of service assurance and escalation of corrective actions where required service levels are not being met. Communicate effectively with clients during critical incidents, providing updates and managing expectations. Ownership and coordination of customer CSI programs. Analyze service delivery processes to identify areas for optimization and implement best practices. Creating, distributing, and More ❯