Technical Support Agent (L2)
- Location
- United Kingdom
maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions. Key Responsibilities Technical Support & Troubleshooting Resolve Level 2 technical support tickets … Foundation, Microsoft Azure, or equivalent are highly desirable. Soft Skills Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur. Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions. Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear ...