A dynamic and customer-focused organisation seeks a Customer Success Analyst to enhance client relationships, drive adoption of its solutions, and ensure customer satisfaction. This role involves proactive engagement, problem-solving, and data-driven insights to optimise customer experience and retention within a fast-paced … technology-driven environment. Client Details Customer Success Analyst, Cambridge: The business I am working with is expert in measuring flare gas. The business provide systems that work where no others can, developed over 40 years. The aim is to help industries reduce their gas flaring and emissions in … promote accurate measurement. Working with regulators around the world, they take a leading role in developing a clear path to reduce gas flaring. Description Customer Success Analyst, Cambridge: Sales Administration Conversion from quotes to orders into the system Via Salesforce and Syspro Order processing in Salesforce and Order More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯
