2 of 2 Customer Analyst Jobs in Southend-on-Sea

We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯

We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯