3 of 3 Customer-Centric Approach Jobs in Scotland

with exposure to investments, pensions, or digital platforms. Cross-Functional Collaboration : Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions. Customer-Centric Approach : Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations. Change More ❯

with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of … with senior stakeholders to understand their challenges and priorities, aligning research and analytics plans to strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over … Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support the design and improvement of products and services through customer-centric approaches and iterative development. What we expect from you: Proven experience in customer experience, data analytics, business intelligence, or VoC roles. Expertise in designing and More ❯

business challenges and define requirements aligned to business priorities. Translate large data projects into actionable tasks, overseeing the design and implementation of data & AI products. Ensure a customer-centric approach for all data and AI products. Establish value propositions for new products and integrate them into measurement frameworks. Manage the end-to-end product More ❯