1 of 1 Customer Engagement Jobs in Hertford

licence* Overview A leading Microsoft-focused Managed Service Provider based in Hertfordshire is seeking a Senior Account Manager to take ownership of an established customer portfolio. This is not a new business role — it is a strategic, relationship‐centric position focused on customer success, retention, and growth within … mentor to two junior Account Managers, providing guidance, support, and technical oversight to ensure outstanding service delivery across the team. Key Responsibilities Account Ownership & Customer Success Manage and develop long-standing customer relationships within an established portfolio. Conduct technical reviews, QBRs and service improvement sessions, identifying opportunities ...