1 of 1 Customer Engagement Jobs in Worcestershire

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account More ❯