1 to 25 of 36 Customer Engagement Jobs in the West Midlands

be responsible for end-to-end project management of CRM and cross-channel digital initiatives that increase our clients' relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The Associate Director, Program Management position steers small to medium size engagements with growing complexity for a client, or portfolio of More ❯

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will drive data-led decision-making across our marketing activities. Using Salesforce Marketing Cloud, focusing on optimising customer segmentation, refining audience selections, and analysing customer behaviours to support personalised, high-performing campaigns. You will also be responsible for delivering actionable insights to enhance customer engagement, retention, and loyalty, while ensuring data accuracy and regulatory compliance. By leveraging customer and marketing performance data, the CRM Insight Analyst plays a key part in supporting commercial growth and helping the business tell a compelling story through data. What you'll do: Apply analytical knowledge and measurement to determine the effectiveness of CRM, Marketing and Business Development … product development pipeline by providing insightful data analytics, models and metrics Support ad-hoc analysis requirements or data requests from key business stakeholders Aid the strategic development of the customer database, integrating new data sources and developing capabilities to meet business objectives Working with the CRM Manager to ensure the database is updated with analytical content to meet the More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in More ❯

on the development of strategic client partnerships via win-win joint value creation initiatives. Metro customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to delivery high impact customer engagement through thought leadership and in-depth understanding of the logistics industry. The supply chain development … improvement, improved service and quality by leveraging the portfolio of Metro’s products, services and technology offering. Key Accountabilities and Responsibilities: Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s … relevant Metro stakeholders for the creation of the detailed solutions proposal (Account management, commercial, operations and technical solutions) -Coordinate sign-off with Metro commercial lead before positioning with the customer -Positioning and discussion of value proposition(s) with Customers, in conjunction with Commercial owner and Key Account Managers. -Ongoing support to Metro stakeholders Commercial and Key Account Manager until More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

of support to the business and all clients in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with … will be required to work additional and varied hours when needed, and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback … and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards Develop and introduce procedures that maximise opportunities with clients Build strong customer relationships and attend customer engagement site visits in line with company strategy Ensure More ❯

together. From collaborating with cross-functional teams and managing agency relationships, to optimising timelines, budgets, and resourcesyoull be leading the charge on marketing initiatives that directly support brand growth, customer engagement, and revenue generation. What Youll Be Doing: Lead and deliver multiple marketing projects, ensuring they meet objectives on time, on budget, and to brief Translate business strategy More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will support the execution of the CRM strategy by delivering targeted campaigns that meet business objectives and customer needs. You will also be responsible for building and deploying campaigns using Salesforce Marketing Cloud, managing customer segmentation, and monitoring performance to identify opportunities for optimisation. Working under … the direction of the Senior CRM Manager and alongside cross-functional teams, the CRM Executive plays a key role in driving customer retention, loyalty, and incremental revenue through effective CRM activity. What you'll do: Implement CRM campaigns for National Express Coach, Bus, and Transport Solutions, as well as Dublin Express Develop segmented customer journeys and personalised campaigns … based on customer behaviour and preference, to increase engagement, retention, referral and loyalty Write, brief, identify target audiences and execute email campaigns that drive customer engagement, increase retention and loyalty, and generate revenue growth Conduct A/B testing and optimisation to improve campaign performance and customer experience Collaborate with commercial, marketing, product, customer More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

and Microsoft platforms, identifying private offer opportunities and closing deals. Full Sales Cycle Ownership : Lead opportunities from qualification to contract, collaborating closely with account managers and delivery teams. Vendor Engagement : Build deep relationships with strategic vendors and create co-sell opportunities. Revenue Growth : Meet or exceed gross margin targets while developing a healthy, accurate pipeline using the internal CRM … system. Territory Planning : Strategically identify whitespace and align solutions to customer needs. Product Development Input : Influence solution evolution by highlighting repeatable customer challenges. Cross-Sell Capability : Promote complementary solutions across divisions, adding value and generating wider opportunities. Key Attributes Required: Proven track record in technology sales , preferably with experience in software, public cloud (AWS/Azure), or marketplace … transactions. Strong understanding of complex licensing models and software-based solution sales. Experience in vendor engagement and co-selling models. Background in both commercial and public sector customer engagements. Skilled in CRM pipeline management , with a focus on accuracy and consistency. Demonstrated ability to work collaboratively across teams and balance multiple priorities effectively. Familiarity with marketplace private offers More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

year, we need someone who can elevate our email strategy and execution to the next level. As an Email Marketing Specialist , youll create and run email campaigns that boost customer engagement and retention. Youll work closely with the marketing and data teams to plan strategies, design and build email templates, and review campaign results to find ways to … sender reputation Conducting A/B testing to optimize email content, plus monitor and analyse the performance of email campaigns using analytics tools and generate channel specific reports. Key engagement with stakeholders to influence campaign decisions Joining the team will offer exposure to an industry leading email solution, supported by upskilling and necessary training on the platform, plus growth More ❯

Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account More ❯

Business Analyst (Social Housing ). We are seeking an experienced Contract Business Analyst with Social Housing experience to join an exciting Dynamics 365 Customer Engagement (D365 CE) implementation and transformation project. This role offers the opportunity to make a significant impact within a forward-thinking organisation while benefiting from hybrid working arrangements. Title: Business Analyst Social Housing . … experience as a Business Analyst within complex projects. Understanding of the operational side of businesses. Extensive knowledge and hands-on experience with Social Housing/Housing Associations Dynamics 365 Customer Engagement (D365 CE) experience would be a big plus. Strong understanding of technical implementations and change transformation, not only "change " at a process level but also at an More ❯

on delivering business growth and offering future career progression. The Business Development Manager is responsible for identifying sales leads, sourcing new opportunities and potential clients, whilst also maintaining current customer relationships. The role requires somebody with the aptitude to convert active enquiries into trading customers, as well as nurture prospective leads. This field-based role requires frequent travel to … customer sites nationwide and occasional visits to head office. Key Responsibilities Generate and qualify leads, converting prospects into trading customers Follow up on leads from marketing campaigns, events, and exhibitions Build customer trust through excellent communication and timely quoting Maintain and update CRM systems, ensuring data integrity and accurate reporting Stay informed on competitor activity, market trends, and … customer needs Act as a brand ambassador at trade events and industry expos Experience and skills Able to prioritise, develop work schedule, and influence others to achieve results. Exemplary communication and customer engagement skills. Collaborate effectively with others to ensure business improvements and efficiencies. Knowledge and understanding of products and construction basics within the industry. A proven More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology - or multiple X-ray technologies - to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing More ❯

channels. You'll use testing and data insight to continually improve performance and ensure communications are timely, relevant, and effective. Own and manage the CRM marketing calendar to drive customer engagement and hit KPIs Generate new content ideas and align campaigns with wider marketing plans Deliver campaigns from brief to build, working closely with copy and design Plan More ❯

Cyber Security role that isn't all IT? We have an opportunity for a Cyber Security Engineering Specialist, which could be for you! To cope with exciting levels of customer demand, we are looking for an Automotive Cybersecurity Engineering Specialist to join our Automotive Cybersecurity team. As a subject matter expert, you will lead our teams into customer … compromised. Our lives vary in type and location, so if you do not want to be stuck in the same office every day, you can attend regular off-site customer meetings and workshops. Responsibilities Risk Assessments (High level and detailed) Security concept development Security health checks/informal audits Process improvement (Expleo and client) Support the development of best … practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Experience Experience in Automotive and/or Industrial Controls system cyber security. For those with a Rail and/or Automotive background and a good knowledge of electrical architectures, including the software integration paradigms, communication More ❯

Cyber Security role that isn't all IT? We have an opportunity for a Cyber Security Engineering Specialist, which could be for you! To cope with exciting levels of customer demand, we are looking for an Automotive Cybersecurity Engineering Specialist to join our Automotive Cybersecurity team. As a subject matter expert, you will lead our teams into customer … compromised. Our lives vary in type and location, so if you do not want to be stuck in the same office every day, you can attend regular off-site customer meetings and workshops. Responsibilities Risk Assessments (High level and detailed) Security concept development Security health checks/informal audits Process improvement (Expleo and client) Support the development of best … practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Experience Experience in Automotive and/or Industrial Controls system cyber security. For those with a Rail and/or Automotive background and a good knowledge of electrical architectures, including the software integration paradigms, communication More ❯

new business sales within the contact centre technology and services space. Youll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement , Microsoft Teams voice , and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre … services . Youll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach. Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a pipeline … with contact centre industry trends , competitor offerings, and buyer behavior What Were Looking For Experience in new business sales within IT, UC, or contact centre industries Proven success selling customer engagement , voice , or collaboration platforms (e.g., Microsoft Teams, CCaaS, VoIP) Experience selling professional or managed services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong More ❯

new business sales within the contact centre technology and services space. Youll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement , Microsoft Teams voice , and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre … services . Youll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach. Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a pipeline … with contact centre industry trends , competitor offerings, and buyer behavior What Were Looking For Experience in new business sales within IT, UC, or contact centre industries Proven success selling customer engagement , voice , or collaboration platforms (e.g., Microsoft Teams, CCaaS, VoIP) Experience selling professional or managed services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong More ❯