Customer Engagement Jobs in the West Midlands

1 to 25 of 28 Customer Engagement Jobs in the West Midlands

Customer Engagement Manager

Wolverhampton, England, United Kingdom
Hybrid / WFH Options
Technology Management Ltd
Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯
Posted:

Customer Engagement Manager

birmingham, midlands, united kingdom
Hybrid / WFH Options
Technology Management Ltd
Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯
Posted:

Technical Manager

Rugby, England, United Kingdom
TXP Talent
Manager to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and … Enterprise Technicians (all CCNA accredited) Act as a technical authority for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure … Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM) Strong leadership and people management capabilities Skilled in rack building, equipment configuration, and network advisory Confident in customer-facing engagements and technical presentations Experience creating and managing Statements of Work (SOWs) and governance processes Self-motivated, proactive, and committed to long-term growth within the organisation Desirable More ❯
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Customer Success Manager

Wolverhampton, West Midlands, England, United Kingdom
Hybrid / WFH Options
Anderson Scott Solutions Ltd
Customer Success Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will … be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers – handling contracts, licencing … other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system More ❯
Employment Type: Full-Time
Salary: £40,000 - £42,000 per annum
Posted:

Lead Functional Consultant - Not for Profit Sector

Longbridge, Warwickshire, United Kingdom
Hybrid / WFH Options
Kerv Digital
Lead Functional Consultant Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power … Platform Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Functional Consultant – Not for Profit Sector

Longbridge, City and Borough of Birmingham, West Midlands (County), United Kingdom
Hybrid / WFH Options
Kerv Digital
Lead Functional Consultant – Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power … Platform Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯
Employment Type: Permanent
Posted:

Director, Product Management - AI

Wolverhampton, Staffordshire, United Kingdom
Aris Global LLC
competitive salaries. Position Summary ArisGlobal is looking for a strong product leader to join the NavaX team to help scale our AI-enabled platform and drive strategic execution across customer, market, and cross-functional initiatives. We are seeking a skilled and motivated individual who will support the General Manager of NavaX in delivering measurable ROI through targeted growth programmes … customer engagement strategies, and operational enablement across GenAI capabilities. NavaX is entering a critical growth phase, scaling its AI capabilities across global markets and delivering transformative value to life sciences customers. This role is designed for someone who is immersed in the pace and potential of AI developments and thrives in execution - ensuring that cross-functional teams are … aligned and delivering against performance goals, while representing NavaX in selected customer and industry engagements. The individual will report to the General Manager, NavaX. Responsibilities Drive strategic execution across NavaX's AI-enabled product portfolio, ensuring alignment with measurable customer outcomes. Coordinate cross-functional delivery efforts, ensuring operational momentum across product, engineering, delivery, and commercial teams. Develop and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Dynamics 365 CE Developer - Burton Upon Trent

Burton-on-Trent, Staffordshire, England, United Kingdom
Crimson
Upon TrentHybrid workingSalary up to £60,000Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams … essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity.Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯
Employment Type: Full-Time
Salary: £65,000 per annum
Posted:

Dynamics 365 CE Developer - Burton Upon Trent

Burton-On-Trent, Staffordshire, Burton upon Trent, United Kingdom
Hybrid / WFH Options
Crimson
working Salary up to £60,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯
Employment Type: Permanent
Salary: £65000/annum
Posted:

Customer Delivery Manager

Stratford-Upon-Avon, Warwickshire, West Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯
Employment Type: Permanent
Posted:

Digital Platform Co-ordinator

Barton under Needwood, Burton-on-Trent, Staffordshire, England, United Kingdom
Hybrid / WFH Options
SF Recruitment
This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,500 per annum
Posted:

Digital Platform Co-ordinator

Barton-under-Needwood, Barton under Needwood, Staffordshire, United Kingdom
Hybrid / WFH Options
SF Recruitment
This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯
Employment Type: Permanent
Salary: £30000 - £35500/annum
Posted:

E-Commerce & Digital Platform Coordinator

Burton-on-Trent, Staffordshire, England, United Kingdom
Hybrid / WFH Options
Distinct Recruitment
a seamless experience for users, whilst aligning with the company's strategic goals: Digital Marketing & Sales Strategy – Develop and deliver digital campaigns (PPC, SEO, social, affiliates) to drive traffic, engagement, and conversions. Website & Platform Management – Oversee e-commerce platforms and online store, ensuring functionality, usability, and engaging content. Collaborate with global teams and developers to improve UX and conversion. … Product Management – Maintain and update the online product catalogue, ensuring accurate information and optimised listings. Analyse sales data to support growth. Customer Experience – Enhance the online journey to boost satisfaction, loyalty, and acquisition, working closely with customer engagement teams. Analytics & Reporting – Monitor performance, customer behaviour, and sales trends to optimise campaigns and report insights to senior More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,500 per annum
Posted:

Data Product Manager

Birmingham, West Midlands (County), United Kingdom
JP Engineering
Cloud, Pyton, CI/CD, MLOps Role Profile Role Title: Technical Product Manager (Dynamic Allocation Services) Reporting To: Head of Product Location: Birmingham/Remote (with occasional travel to customer sites) Summary The Technical Product Manager (Dynamic Allocation Services) is responsible for driving the technical direction, development, and optimisation of our product. Combining product management with strong expertise in … to ensure algorithms are implemented correctly, tested thoroughly, and deployed with confidence. Support version control, testing strategies, and validation processes to maintain the technical integrity of DAS. Collaboration & Stakeholder Engagement Work alongside the Innovation Product Manager to align technical development with functional roadmap and commercial objectives. Communicate complex technical ideas to non-technical stakeholders clearly and pragmatically. Provide expert … guidance and thought leadership internally and externally, ensuring DAS remains at the forefront of decision-automation solutions. Customer Engagement & Support Act as the product’s technical ambassador with customers, supporting onboarding and implementation. Provide expert guidance on how DAS can address customer planning and analytical needs. Collect and analyse customer feedback to inform technical priorities and More ❯
Employment Type: Permanent
Salary: £70000 - £85000/annum & Bonus & Pension/Life/Health
Posted:

Technical Support Specialist

Shirley, West Midlands, United Kingdom
Randstad Delivery
to Regulatory Affairs personnel when required. Collaborate with international teams to resolve product and clinical issues involving overseas customers. What You'll Need Experience in a support, troubleshooting, or customer service role (degree preferable). Strong customer engagement and interpersonal skills. Excellent verbal and written communication skills. Proficiency in using analytical tools and software. Ability to work More ❯
Employment Type: Temporary
Salary: GBP 14 Hourly
Posted:

Technical Support Specialist

Solihull, West Midlands, England, United Kingdom
Randstad Delivery (GBS)
to Regulatory Affairs personnel when required. Collaborate with international teams to resolve product and clinical issues involving overseas customers. What You'll Need Experience in a support, troubleshooting, or customer service role (degree preferable). Strong customer engagement and interpersonal skills. Excellent verbal and written communication skills. Proficiency in using analytical tools and software. Ability to work More ❯
Employment Type: Contractor
Rate: £14.00 per hour
Posted:

Technical Support Specialist

Solihull, West Midlands, West Midlands (County), United Kingdom
Randstad Delivery
to Regulatory Affairs personnel when required. Collaborate with international teams to resolve product and clinical issues involving overseas customers. What You'll Need Experience in a support, troubleshooting, or customer service role (degree preferable). Strong customer engagement and interpersonal skills. Excellent verbal and written communication skills. Proficiency in using analytical tools and software. Ability to work More ❯
Employment Type: Temporary
Salary: £14/hour
Posted:

Digital Device Repair apprentice

47 Market Street, Oakengates, Telford, England
TF2 SMARTPHONE SOLUTIONS LTD
Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,704 a year
Posted:

PAM Technical Project Manager

Warwickshire, England, United Kingdom
Pontoon
the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯
Employment Type: Contractor
Rate: £600 per day
Posted:

PAM Technical Project Manager

Warwickshire, England, United Kingdom
Hybrid / WFH Options
Pontoon Solutions
the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯
Posted:

Modern Management Consultant - Digital Experience

Birmingham, Staffordshire, United Kingdom
Computacenter AG & Co. oHG
client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Security Cleared Site Reliability Engineer

West Midlands, United Kingdom
Damia Group Ltd
to support upgrades, migrations, and modernisation efforts. Mentor operations engineers and manage knowledge transfer from discovery into business-as-usual operations. Competencies: Technical background in Java, AWS and Kubernetes Customer Engagement management. Strong leadership and coordination skills across technical and non-technical stakeholders. Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in More ❯
Employment Type: Contract
Rate: £550 - £585 per day
Posted:

Head of Client Services

England, Birmingham, West Midlands (County), United Kingdom
Hybrid / WFH Options
SF Recruitment
role within insurance - Strong knowledge of general insurance products, market positioning and industry best practice - Demonstrable experience delivering complex programs working in a client facing role - Excellent stakeholder and customer engagement skills - Team leadership experience - Experience working in the Fintech or Insurtech space would be hugely beneficial - The desire to remain hands on and engaged with the technology More ❯
Employment Type: Permanent
Salary: £110000 - £120000/annum bonus & great progression
Posted:

CRM Data Analyst

Shifnal, Shropshire, England, United Kingdom
Hybrid / WFH Options
Robert Half
not-for-profit organisation in Shifnal to recruit a CRM Data Analyst. This is essential in ensuring data is accurate, accessible and strategically used to drive business insight and customer engagement. This will be both a hands-on technical lead and a cross-team collaborator, improving systems, processes and insights that support business growth. This is a 12-month More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

Delivery Manager Loyalty Programme - FTC

Burton-on-Trent, Staffordshire, England, United Kingdom
Hybrid / WFH Options
Hydrogen Group
is seeking a Delivery Manager to join their team on a 9-12 month FTC , supporting the build of a new business-as-usual (BAU) team for their flagship customer loyalty programme .The first phase of the programme is already live with successful features launched, and the BAU team will take forward future enhancements and new initiatives, working with … a BAU environment while ensuring alignment with business goals. Coordinate and support a cross-functional team including Business Analysts and external partners. Drive best practices in delivery and stakeholder engagement to ensure successful outcomes. Experience Required Proven track record as a Delivery Manager or similar role in digital product delivery. Experience with loyalty programmes or customer engagement More ❯
Employment Type: Contractor
Rate: Competitive salary
Posted:
Customer Engagement
the West Midlands
10th Percentile
£31,500
25th Percentile
£42,500
Median
£55,000
75th Percentile
£58,438
90th Percentile
£69,025