21 of 21 Customer Engagement Jobs in the West Midlands

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing financial … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

throughout the process. Your skills Proven track record of managing multiple concurrent ERP implementation projects; Strong written and verbal communication across all levels of customer engagement; Team Player with a can-do attitude willing to take on challenges to get the job done; Good commercial acumen understanding … balance between profitable customer engagement and the need to deliver customer value ...

chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively ...

chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively ...

sales channel, collaborating with sales and practice leadership to plan territory and account growth strategies, while continuously validating partner and SoftServe needs Developing partner engagement activities focused on sales alignment and customer engagement Proactively identifying and manage potential channel conflicts, developing contingency plans, and escalating issues … SoftServe Executive Leadership when necessary Traveling up to 30% for strategic alliance meetings, field engagement, and other partnering opportunities. YOU ARE a skilled professional with 7+ years combined experience in partner sales, technology sales, business development, or consulting/professional services Big four consulting (or similar) experience a plus ...

Success Youll be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive … will be the same, but some of the main duties as the primary contact for our key customers will be: Responding to existing customer queries, and managing their accounts effectively Managing our existing portfolio and developing key accounts as well as the ability to attract new business opportunities ...

redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect ...

relevant tender opportunities (RFPs). Deliver presentations, seminars and workshops in support of the Advisory/Analytics portfolio. Track and manage client pipeline and customer engagement daily using Salesforce.com Segment clients into self-serve commodity opportunities (e.g. single site, single-model) and more commercially material, bespoke opportunities ...

Extensive Business Analyst experience, in a digital transformation environment Has worked on different digital solutions, such as web, bookings, applications, loyalty, media, or customer engagement Background of working in different methodologies, such as agile, waterfall, scrum, etc... Strong stakeholder management skills, being able to bridge the gap between ...

FPGA products. Demonstrate technical feasibility, influence decision makers, and support contract negotiations. Monitor technology trends and contribute to new product definitions. Foster long-term customer relationships and grow additional business. Essential Qualifications/Skills Degree in Electronics Engineering or related field. Strong foundation in FPGA-based processing and embedded … systems. Excellent communication and customer engagement skills. Ability to work independently and manage multiple priorities. Eligible for UK BPSS Clearance. Must be UK-based Desirable: Experience with Defence, Space or Financial Trading Sectors Strategic and commercial acumen to maximise product value, counter competitive threats and close high-value ...

Security Specialist This role is outside IR35 We are seeking an experienced hands-on Senior Cybersecurity Consultant to support a major enterprise customer in delivering a Cybersecurity Assessment & Resilience Programme. This full-time, 6+ month project, combines senior-level customer engagement and leadership with practical … delivery. You will not simply define strategy, but also actively conduct assessments, produce security artefacts, support remediation activities, and work alongside customer teams to implement improvements. The successful candidate will be comfortable operating both at the whiteboard and in the detail, acting as a trusted advisor while remaining directly ...

work helps build a strong sales pipeline and supports overall revenue growth. Day to day includes: Prospect and identify leads that fit the ideal customer profile. Initiating contact with prospects through emails, phone, LinkedIn and other channels. Schedule qualified meetings or demos for the sales/account executive team. … history of exceeding outreach or activity targets. Previous experience in self-prospecting and managing data for creating target lists Strong communication skills for effective customer engagement Ability to manage data efficiently and build targeted client lists Tech-savvy skills with a keen interest in educational technology Comfortable with ...

markets including Germany, France, Southern Europe, and the Nordics, with regular travel required. This is a senior leadership role combining strategic market development, executive customer engagement, and team leadership in a high-growth, technically complex environment. Key Responsibilities Lead and grow UK sales operations for advanced data centre ...

markets including Germany, France, Southern Europe, and the Nordics, with regular travel required. This is a senior leadership role combining strategic market development, executive customer engagement, and team leadership in a high-growth, technically complex environment. Key Responsibilities Lead and grow UK sales operations for advanced data centre ...

high-impact mobile and digital product initiative. As a Contract Senior Full Stack Software Engineer, you'll support the delivery of new customer engagement features within an existing mobile application. This role is backend-leaning but requires strong full stack capability, with exposure to both web and mobile … months (extensions likely) Interviews Friday/Monday January 5th start date This is an exciting opportunity for an experienced contractor to contribute to a customer-facing product used at scale, working within a fast-moving, delivery-focused environment. Please note: Due to the high volume of applications, unfortunately ...

team Proposing mitigations for identified vulnerabilities and writing reports of security testing engagements for customers including signing off reports Scoping, estimating and bidding customer engagements as required and directed Essential experience: The ability to be able to document, create and sign off test reports A Strong understanding of Active ...

about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role Assist in the configuration, maintenance, and optimisation of Amazon Connect contact … centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that meet customer needs and align with business goals. ...

cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. Identify … capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven ...

cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. Identify … capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven ...

Travel Permanent Position Are you a proactive, sales professional looking for their next challenge? We're looking for an Account Director to lead key customer accounts, expand business opportunities, and contribute to the success of a growing IT solutions provider. As an Account Director, you will be responsible … What's in It for You? Join a fast-growing IT solutions provider delivering enterprise-level IT services Remote working model with flexibility for customer engagements Please apply or contact Olivia at Olivia@ecsgrp.co.uk/016765645407 to discuss in further detail. ...