1 to 25 of 37 Customer Engagement Jobs in the West Midlands

and forward-thinking environment where culture and team ethos are not just buzzwords—they’re a priority. The Opportunity: You'll play a key role in multiple Dynamics 365 Customer Engagement (CE) projects across diverse industries. Working closely with cross-functional teams, you'll help shape technical solutions, influence architecture decisions, and lead development efforts from concept to … and championing best practices in development and integration. Taking ownership of system architecture and ensuring alignment with client goals. What We're Looking For: Strong experience with Dynamics 365 Customer Engagement and Power Platform. Proficiency in C#, JavaScript, and D365 SDK. Track record of delivering solutions in a Microsoft Partner or consultancy setting. Excellent communication and leadership skills More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle … including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions More ❯

Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle … including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You’ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you’ll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications to More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications to More ❯

/month) | up to c£600/day (Outside IR35) We're looking for a Reporting Lead to drive the reporting strategy for a key transformation programme, replacing legacy customer and property data systems with Dynamics 365 and Microsoft Fabric . This is a hands-on leadership role where you'll shape, deliver and embed a future-proof reporting … Head of Data and Reporting to align with BAU and enterprise reporting goals ✅ Must-Have Skills: Proven experience leading reporting/BI workstreams in large transformation programmes Strong stakeholder engagement and roadmap delivery experience Deep knowledge of Microsoft Power BI (DAX, data modelling, visual best practice) Experience with Microsoft Fabric (early-stage or implementation exposure ideal) Familiarity with Dynamics … Customer Engagement (esp. iProperty Cloud) Finance & Operations Understanding of data flows between Dynamics, Azure, and reporting platforms Experience with Azure Data Services (Data Factory, Synapse Analytics) Confident facilitator of workshops and capable of translating complex needs into clear plans Excellent communicator who can bridge technical and business perspectives 🔧 Desirable: Experience in housing or public sector Knowledge of ActiveH More ❯

Director to join a maritime organisation, focusing on business growth across the global maritime and naval markets. This key role involves shaping and driving business development strategy, managing critical customer relationships (including MOD, NCHQ, DE&S/SDA/DNO), and leading successful campaign captures and bid efforts for complex maritime systems. Key Responsibilities for the Business Development Director … Business Growth Leadership: Lead the identification, qualification, and pursuit of maritime opportunities, ensuring alignment with company objectives for order intake, revenue, and profitability. Customer & Stakeholder Management: Maintain and enhance strategic relationships with key stakeholders across the defence maritime community, including Royal Navy, government agencies, and prime contractors. Intelligence & Capture Planning: Gather and analyse market intelligence within the CRM and … develop actionable business development (BD) and capture plans that address market and customer needs. Strategic Direction: Provide customer-focused insights to the Senior Director of Business Development, CTO, and Director of Technical Proposal Strategy to inform future technology and product development in the maritime domain. Bid & Capture Process: Collaborate with bid teams to influence bid/no-bid More ❯

customers to consult on technical solutions Provide technical thought leadership to senior stakeholders Understanding requirements and writing technical documents Planning end to end technical scope of the project and customer engagement area including planning sprint and delivery Responding to client RFI, RFP documents with proper solution design including cost estimates Understanding customer requirements and create technical proposition More ❯

D365 CE Solutions Architect - Remote - UK-Wide We are seeking an experienced Dynamics 365 Customer Engagement (CE) Solutions Architect to lead the design and implementation of enterprise-grade CRM solutions. This is a fully remote position open to candidates based anywhere in the UK. The ideal candidate will have a deep understanding of D365 CE modules, Power Platform … strategies with other systems using Azure services, APIs, and Microsoft Dataverse. Skills and Qualifications Proven experience architecting and delivering D365 CE/CRM solutions across multiple modules (e.g., Sales, Customer Service, Field Service). Strong knowledge of Power Platform, including Power Apps, Power Automate, and Power BI. Experience with Azure integration services, custom connectors, and API-based architectures. Microsoft More ❯

of comprehensive information systems, encompassing both hardware and software, to ensure seamless implementation in our customers' environments. This role sits at the intersection of systems design, solution integration, and customer engagement, requiring both technical depth and the ability to work closely with stakeholders, including sales, technical teams, and end-users. Key Responsibilities: Design, configure, and implement hardware/… software solutions tailored to customer environments. Advise internal sales or customer-facing teams on the technical capabilities and integration requirements of proposed solutions. Conduct system assessments, feasibility studies, and performance analysis for new solution proposals. Collaborate with stakeholders to identify customisation needs, cost estimates, and system architecture considerations. Develop and maintain system models, flowcharts, and documentation to ensure … robust understanding and future maintainability. Create detailed system and programming specifications based on customer requirements. Ensure system integration is smooth and compatible with the existing customer infrastructure. Support post-installation activities including testing, validation, and troubleshooting. Maintain technical documentation for systems operations, support, and enhancements. Required Skills & Experience: Proven experience in the integration of complex software and hardware More ❯

how data fuels decisions across every corner of their retail operation. As the Senior Vice President of Data & Analytics , you will architect a modern data ecosystem that empowers smarter customer engagement, sharper inventory moves, and accelerated business growth. This is a rare opportunity to lead enterprise-level change at scale-connecting data, people, and platforms to deliver measurable … a best-in-class data environment High-impact, highly visible role reporting directly to the CIO Collaborative and forward-thinking IT leadership team Culture that values innovation, ownership, and customer-first thinking Compensation: $180-195K What You'll Be Doing Designing and executing a company-wide data strategy aligned with growth and modernization goals Leading the consolidation and More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … a crucial role in building trust and driving engagement in a dynamic, creative environment. This is a fantastic opportunity to make a tangible impact, shape strategy, and push the boundaries of CRM excellence. What the Luxury Content Assistant Role Includes: • Developing and continuously optimising communication strategies by delivering valuable, personalised content, driven by user behaviour and activity data, to More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage … with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support, and operations in a rapidly growing industry. More ❯

business that’s on the lookout for a Global Ecommerce Manager to shape and scale their digital strategy. This role sits within a highly collaborative European marketing team, driving customer engagement and revenue growth across international markets. You'll lead initiatives across ecommerce platforms (Magento or Shopify), manage SEO strategy, optimise website CX, and create best-in-class … email campaigns using Salesforce Marketing Cloud. With a clear focus on digital lead generation and customer journey enhancement, this is your opportunity to make a real global impact. If you thrive on innovation, data-driven decisions, and bringing brand vision to life online—this one’s for you. Skills and Experience We’re looking for someone with the perfect More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

Drive growth of all company services including calibration gases, testing, inspections, and technical schemes Managing a team of 4 Launch targeted campaigns using digital tools, PR, technical papers, and customer engagement initiatives Collaborate with the innovation team to introduce services into low-carbon sectors including biomethane and hydrogen Present technical content at industry events, webinars, and customer … to communicate complex technical solutions clearly to a variety of stakeholders Proven negotiation skills and commercial awareness Highly organised with project planning and time management capability Positive, collaborative, and customer-focused approach to solution selling Comfortable working in a matrix environment with multiple stakeholders and priorities If you think the role of Business Development Manager is for you, apply More ❯

the internal knowledge base What you'll need: Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: Industry-leading … support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys Agile More ❯

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys More ❯

We're looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you'll be the bridge between our customers and technical teams - ensuring we understand their requirements and deliver solutions that exceed expectations. Working with Azure Troubleshooting issues Lead projects Translating technical to non-technical stakeholders What You'll Do … successful delivery and ongoing support Proactively identify opportunities to add value and strengthen long-term partnerships What We're Looking For Previous experience in a technical account management, technical customer success, or similar role Strong technical understanding (SaaS/software or infrastructure experience desirable) Excellent communication skills, with the ability to explain complex technical concepts in simple terms A … proactive, consultative approach to customer engagement What's on Offer Hybrid role Opportunity to work with innovative solutions and a supportive, collaborative team Clear progression opportunities as the company grows If you're a technically-minded professional who loves building relationships and helping customers get the most from their technology, we'd love to hear from you! Apply More ❯

not-for-profit organisation in Shifnal to recruit a CRM Data Analyst. This is essential in ensuring data is accurate, accessible and strategically used to drive business insight and customer engagement. This will be both a hands-on technical lead and a cross-team collaborator, improving systems, processes and insights that support business growth. This is a permanent role More ❯