1 to 25 of 29 Customer Engagement Jobs in the West Midlands

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

Social Media & Customer Executive Staffordshire, 2 days in the office 3 WFH Home Interiors brand Highlights: Over 25 years trading experience £1 Billion Turnover Record breaking year for the past 5 years Global, UK, Europe and USA. My client are a leading global Home Interiors and renowned luxury consumer … some fantastic talent across Marketing/Brand, Digital, CRM, Insights & Analytics. They are a brand lead by Marketing but supported by Data – keeping the customer and customer experience as the focus. Committed to innovation, customer satisfaction, and a dynamic work culture, they are looking for a talented … and growing the company’s Social Media and Community forums. This role ensures that the forums are engaging, supportive, and valuable spaces for discussion, customer support, and brand advocacy. The role will facilitate conversations, address customer queries, engage with the community, and collaborate with internal teams to drive More ❯

engage with the wider IT team, Architects, delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 Customer Engagement, external services/other applications on the estate. Making the best use of the Power Platform, available plug-ins and Azure technologies … control standards Skills and Experience required Proven experience developing solutions using the full capability of Microsoft Power Platform Experience with Microsoft Dataverse, specifically D365 Customer Engagement Experience of working with Azure Service Bus to configure interfaces Knowledge of the wider Microsoft Azure platform and PAAS environment Experience working More ❯

lifecycle, including requirements gathering, collaboration with development teams, and assisting end users. The ideal candidate will have hands-on experience with Dynamics 365 CE (Customer Engagement), a strong understanding of UAT, Testing, and DevOps processes, and the ability to lead testing efforts in a fast-paced environment. The … efforts, optimising testing practices and workflows. Required Skills & Qualifications: Hands-on experience with UAT, system testing, and DevOps processes.Strong experience with Dynamics 365 CE (Customer Engagement) testing and its integration with other systems.Proven ability to manage and execute end-to-end system lifecycle testing, from initial requirements gathering More ❯

core values. To not only excel in meeting and exceeding sales goals, but also contribute to a positive, collaborative team culture, ensuring that every customer engagement reflects our commitment to customers, integrity, and forward-thinking growth. This will be achieved through building strong relationships, whilst embodying values that … prioritise teamwork, positivity, and doing the right thing. Responsibilities Develop and execute clear sales plans Meet and exceed targets, aligning strategies with customer needs and company goals. Build and nurture strong relationships From technical, architecture, network teams through to CIO/CTO, fostering trust and collaboration with customers at … all levels. Building the same relationships internally, across Service Delivery, Technical teams, fellow sales and wider Kerv. Deliver excellence in customer presentations Understanding customer specific needs and challenges, shaping your message to offer tailored, value-driven solutions whilst aligning with Kerv Connect in-house services, solutions and skills. More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

Who we are looking for Within the Customer Relationship Management (CRM) team, you will be developing, enhancing and supporting the Company’s customer engagement platform which deals with the various customer communication channels. CRM operates as a backend team who are in the process of expanding More ❯

the CRM system to log activity, manage pipelines and track progress. Work with their marketing team to feed into campaigns, lead-gen efforts and customer communications. Requirements: This is an ideal opportunity for a junior salesperson or ambitious graduate with 1 2 years experience in B2B sales or customer engagement or someone currently in a customer service role who is hungry to move into sales. We re not expecting deep technical knowledge from day one just the attitude, drive and commercial curiosity to learn fast and succeed. Strong communication skills especially on the phone. A natural More ❯

API/integration projects Handling occasional 3rd line technical support issues Skills & Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Technical strengths in C#, JavaScript, .NET programming … Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Benefits A competitive starting base salary and benefits package Great team environment with lots of collaboration/knowledge share Innovative project pipeline More ❯

oral communication skills, with the ability to build strong relationships with internal stakeholders. Discuss key business objectives with stakeholders, understand how business users and customer data is collected, and suggest appropriate data collection methods. Work with business executives to understand business constraints that impact data science or machine learning … and stakeholder management capabilities. Measure and articulate how analytic results improve clients' business and financial metrics. Perform a role that combines hands-on contribution, customer engagement, and team management. Requirements 10 to 14 years of work experience in Business Analysis/Data Analysis. Should be able to work More ❯

enhance D365 solutions within an established business. You will be involved in future implementations and upgrades across the company. Experience: Experience with Dynamics 365 Customer Engagement (CE) Development and Power Platform Proficiency in C# .NET, Azure, SQL, and JavaScript plugin coding Power Platform experience is beneficial but not More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast … experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of … each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs More ❯

digital strategy and drive growth through innovative marketing initiatives. In this key role, the successful candidate will be responsible for overseeing digital campaigns, optimising customer engagement, and utilising cutting-edge tools to enhance the company's digital landscape. The Role: As the Growth Marketing Manager , the individual will … to track campaign performance, generate insights, and report on growth metrics. E-Commerce Strategy : Support the rollout of eCommerce initiatives to deliver a seamless customer experience and drive revenue growth. Social & Content Marketing : Create and execute content strategies across B2B and B2B2C digital platforms, driving engagement and conversions. More ❯

projects. Strong interface design skills. About Our Client: They specialize in providing software solutions to industries across the world with a strong focus on customer engagement and collaboration, they deliver world-class software solutions that meet mission-critical business goals. Benefits: Competitive salary based on experience and qualifications. More ❯

projects. Strong interface design skills. About Our Client: They specialize in providing software solutions to industries across the world with a strong focus on customer engagement and collaboration, they deliver world-class software solutions that meet mission-critical business goals. Benefits: Competitive salary based on experience and qualifications. More ❯

Software Consultant Team Leader Manufacturing for Construction Home-based - extensive travel UK and Ireland £55,000 + car + benefits :: Use your technical, customer-facing and leadership skills :: Join a growing sector within a global business We are working with a major player within the industrial technology space who … networking events and trade shows Do you have: Experience in providing support for customers within the manufacturing/construction sector Strong leadership skills Excellent customer engagement, communication, problem-solving and influencing skills Valid driving licence. Proficiency in MS Office and experience in software implementation Flexibility to travel More ❯

queries. Cross-functional communication: Liaise with business SME's in teams such as sales and marketing to create effective and informative content to maximise customer engagement. Start to finish: Act as a key point of contact for projects managing the performance and progress of CRM business. Hit the deadlines … Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience within a pre-sales or similar position working with Dynamics 365 Deep in-depth knowledge of Dynamics 365 products/solutions Hold qualifications in Microsoft Dynamics … seniority levels Comfortable and confident in public speaking and delivering presentations Ability to work well in a fast paced and dead-line driven environment Customer-centric and collaborative approach to working Key eye for detail and time management skills Demonstrable experience in NFP or public sectors is highly desirable. More ❯

queries. Cross-functional communication: Liaise with business SME's in teams such as sales and marketing to create effective and informative content to maximise customer engagement. Start to finish: Act as a key point of contact for projects managing the capacity, performance and progress of CRM business. Hit the … deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience within a pre-sales or similar position working with Dynamics 365 Deep in-depth knowledge of Dynamics 365 products/solutions Hold qualifications in Microsoft Dynamics … seniority levels Comfortable and confident in public speaking and delivering presentations Ability to work well in a fast paced and dead-line driven environment Customer-centric and collaborative approach to working Key eye for detail and time management skills Demonstrable experience in NFP or public sectors is highly desirable. More ❯

queries. Cross-functional communication: Liaise with business SME's in teams such as sales and marketing to create effective and informative content to maximise customer engagement. Start to finish: Act as a key point of contact for projects managing the capacity, performance and progress of CRM business. Hit the … deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience within a pre-sales or similar position working with Dynamics 365 Deep in-depth knowledge of Dynamics 365 products/solutions Hold qualifications in Microsoft Dynamics … seniority levels Comfortable and confident in public speaking and delivering presentations Ability to work well in a fast paced and dead-line driven environment Customer-centric and collaborative approach to working Key eye for detail and time management skills Demonstrable experience in NFP or public sectors is highly desirable. More ❯

key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork More ❯

the smooth running of the technology solutions that it supports. Your key responsibilities Work across New and Existing Business Sales to assist member firms, engagement teams and sales reps in driving revenue for a defined set of products (VAT Compliance and e-invoicing). Be the subject matter expert … for the products of responsibility; to include building deep levels of product knowledge, customer domain knowledge and industry knowledge. Help sales executives and engagement teams understand their customers' business environment and provide valuable actionable recommendations to drive product attachment, cross sell, and end to end solutions. Provide deal … include product demos, deal negotiations, RFP and technical support. Articulate and present the value delivered by GTES and GVRT to various levels within a customer organization. Maintain CRM activities to ensure visibility of customer engagements. Work in a team environment with multiple internal teams to solve problems and More ❯

queries. Cross-functional communication: Liaise with business SME's in teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you … deliver top quality service in a deadline driven environment Strong analytical skills and sharp attention to details Confident and clear communicator - verbal and written Customer-centric mindset - a focus on delivering great results Background in tech support specifically with Microsoft Dynamics 365 business applications (Dynamics for sales, NAV and More ❯

leading teams developing high quality solutions on public cloud which delight our customers. As a technical leader on a project, you'll work with customer architects to design, automate, build and support modern digital service platforms, advising on estimated effort and technical implications of user stories and decisions. It … development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. More ❯