17 of 17 Customer Engineer Jobs in London

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE … ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products ('Power On Fusion (PoF)' or 'Power On Advantage (PoA)') including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling More ❯

O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … busy team responsible for the delivery of Networking and Infrastructure services across a variety of departments, within a fast-paced environment. The 2nd & some 3rd Line Network and Infrastructure Engineer will be the main contact for high profile individuals in this major site, the role specialises in the configuration and support of the sites Networking and Infrastructure including Switches … Routers, Firewalls, VLANS, CCTV, Windows, Azure, Intune and Defender, etc. It is essential that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile More ❯

and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. As a Customer Data Engineer, you will be a part of a strong energetic and fast-growing global team. You will be an integral part of clients' ongoing data requests and … and technical capabilities, and highly effective time management skills. We are looking for a master multi-tasker who thrives in challenging, fast-paced environments, with agility and ease. The Customer Data Engineer is a position that brings with it an excellent opportunity to learn and grow within a rapidly expanding company on the cutting edge of Martech. Responsibilities … implementation of data pipelines and data marts, access versatile data sources, and apply data quality measures Investigate data mismatches and apply solutions Work side by side and support the Customer Success teams in order to meet customer business needs. Interact with clients to understand business needs and collaborate on project scopes, planning, and execution. Requirements: Graduate with a More ❯

We are looking for a Junior Data Engineer to support our internal teams by extracting, transforming, and analysing data, and building the tools and repeatable processes that power our strategic insights. In this role, you will play a pivotal part in the technical execution that supports our Architect 360 offering and helps our client-facing teams to succeed. As … a Junior Data Engineer, you will work in the Retail Strategy team, reporting to the Business Data Analytics Lead. You will work closely with your lead and collaborate with the wider teams, such as Product and Engineering and Customer Success, to provide the accurate data and insights needed to support our clients effectively. You'll play a key … in the team's success by ensuring the data we provide is accurate and timely, helping to demonstrate to clients and prospects that Ometria is the foremost data-driven Customer Data and Experience Platform. This is an exciting opportunity to develop into a Business Data Analytics or Backend Engineering role. Role Outcomes Execute on data extraction, transformation, and analysis More ❯

Job Description:** * Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals * *Role: Infrastructure Customer Reliability Engineer* * Description: * Are you passionate about IT, experienced in IT Technical Services techniques and convinced by the business added value of digitalization? One key component of this Digital Transformation is the implementation of solutions to enable the … solutions, involving different P roduct and S ervice L ines teams (also called PSL) as well as the Digital Workplace (DW) teams, Security (DS) ... We as CRE - Infrastructure Customer Reliability Engineer - are the focal point and key partner for Business & IM applications teams to Advise, Design, Deliver and Operate best fit and innovative IT solutions to host … teams mainly based throughout Europe work in close relation with all the Infrastructure & Platforms PSLs and have no dogmatic approach: we size the solution and our services to the customer’s needs ensuring full alignment with AIRBUS and IM strategy and standards (security, data mgt, etc.). * We provide the following services: * * Demand management for IM products including advisory More ❯

Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that … on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart … will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and More ❯

to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security. We're looking for a talented and experienced Customer Success Engineer CSE who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to the Director of Customer Success Engineering. … deep knowledge of the ThreatConnect product, related technologies, and the customers' deployments to solve problems quickly and provide proactive guidance. CSEs are the most elite role in ThreatConnect's customer support organization, with advanced technical, problem-solving, account management, and customer interaction skills. CSEs are the driving force that empowers customers to become powerful players in the threat … this role, you'll get to Provide ThreatConnect platform training for software admins and analyst users while supporting various use cases of the product Have the ability to map customer processes, intelligence requirements, and infrastructure into ThreatConnect's capabilities/data modeling Eliminate any customer or internal bottlenecks impeding problem resolution Work with third-party cybersecurity platforms/ More ❯

eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team … partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your Impact Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Expert - Acts as the product … new features and developing additional innovative use cases Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Your Experience Experience as a Security Incident Responder or SOC analyst/manager Experience with development and maintenance of scripts in Python JavaScript or PowerShell More ❯

of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the … providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform … and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer's technology estate. A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support More ❯

Responsibilities (Text Only) Technically Oriented: Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, and communicate progress and next steps to customers. Focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry, and direct customer input to detect and flag trends or patterns … leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Act as a mentor, share knowledge, and contribute to the content and readiness strategy for the team. Customer Solution Lifecycle Management: Serve as a connecting point between the product team and customers throughout the engagement lifecycle. Engage with customers to understand their business and availability needs, and … develop proactive guidance on designing configurations and deploying solutions on Azure. Handle complex escalations on customer issues, conduct impact analysis, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis and translate findings into opportunities for improvement, tracking and driving them as repair items. Relationship/Experience Management: Act as the More ❯

Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer … we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯

Interested in driving Spotify's developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify's Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers … and automating problem-solving. We're seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and … customer management or similar roles. Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment. What You'll Do Nurture strong relationships with our small-business segment by providing tools, information & training needed More ❯

their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most … on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London … beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Solving interesting cases for Vercel customers. Troubleshooting customer issues alongside our engineering team. Working with other Vercel teams to provide advice and assistance, both internally and externally. Developing and improving internal tools alongside engineering. Specializing in a More ❯