1 of 1 Customer Engineer Jobs in the West Midlands

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling … and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … identify root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook More ❯