Senior Customer Success Executive
ilkley, yorkshire and the humber, united kingdom
SmartSearch
growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? The Senior Customer Success Executive is crucial in enhancing customer satisfaction, retention, and revenue growth within their assigned industry vertical. This role involves meeting individual … upsell targets and supporting the pod's overall retention objectives. The primary focus is on fostering strong customer relationships, understanding their needs, and ensuring they gain maximum value from our products and services. A deep understanding of customers' business needs and compliance requirements, particularly regarding Anti-Money Laundering regulations … is essential. The Senior Customer Success Executive must proactively identify value-adding opportunities, address client concerns, and provide tailored solutions that align with clients' strategic goals. Regular communication, both in-person and virtual, is vital to build trust and collaboration, ultimately contributing to the long-term success and More ❯
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