2 of 2 Customer Experience Manager Jobs in the City of London

We are seeking a Global Customer Marketing Manager to join a leading blockchain analytics solutions business. This role will focus on fostering long-term relationships with existing customers, and building a vibrant community of advocates. In addition, this individual will play a role in supporting key tier 1 regional events working with the global events manager. The aim … that existing customers and prospects want to be part of, and to be active advocates of in order to retain customers and grow. If you have 8+ years in customer marketing in B2B SaaS or technology companies, ideally within the blockchain, financial services, or compliance sectors, this could be the role for you. Responsibilities will include: • Customer retention … and engagement to deliver the best ongoing customer experience. • Creating customer marketing programs such as email campaigns, webinars and exclusive executive briefings • Product Led Growth acquisition and retention strategy • Customer advocacy & community building to facilitate a platform where customers are empowered to share their experiences and make recommendations • Creating opportunities to network with peer groups and share More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience More ❯