6 of 6 Customer Experience Jobs in Belfast

creativity, and opportunity in everything we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing … and executing the strategy, operations, and global delivery of our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a … are seeking an experienced and strategic Global Head of Support to lead our worldwide support organisation. The ideal candidate will build and lead a customer-centric support function that drives customer satisfaction, supported employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of More ❯

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … perseverance mean we're a team through thick and thin. What to expect As Raylo continues to grow, we are committed to delivering exceptional customer service at scale. This role sits at the heart of our Customer Success & Support team, ensuring our customers receive a seamless, high-quality More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ THE ROLE: You will join our Customer eXperience Engineering (CXE) team, which is part of AMD's Adaptive and Embedded Computing Group. This is an exciting opportunity to work within … meet the needs of our broad market of customers. WHAT YOU'LL BE DOING: As part of the CXE team you will act as 'Customer Zero', helping to develop software/firmware as part of full system solutions on our next generations of Adaptive SoCs/FPGAs using tools … concept to deployment. You will benefit of professional guidance from an experienced engineering team that will enable enormous opportunities for learning and self-development. EXPERIENCE Track record of embedded software system development from architecture, design, development and verification. Experience of software development in C/C++ programming languages. More ❯

aligned with organisational objectives. Oversee platform redevelopment – from concept and agency coordination to delivery. Use insights and analytics to drive ongoing optimisation. Own Content & Customer Journeys Develop a modern content strategy for different user types – applicants, customers, partners. Continuously assess and improve site journeys to support ease of access … support system integrations (CRM, property listings, etc.). Support internal and external comms projects with digital execution. What We’re Looking For Must-Have Experience 5+ years in digital/web roles, including strategy, UX, content and stakeholder engagement. Deep understanding of CMS platforms, SEO, performance reporting, and UX … best practice. Proven ability to manage web agencies and lead on technical delivery. Strong writing, planning and digital project management skills. Preferred Background Experience within housing, property, public sector or other regulated industries. Working knowledge of HTML/CSS/JavaScript. Familiarity with Agile methodology. Awareness of emerging tools More ❯

a Product Support Engineer, you will be responsible for resolving technical issues, assisting customers in maximizing their use of IriusRisk, and ensuring high-quality customer experiences. You will engage with customers through cases, live chats, and remote sessions, ensuring they always get the most out of our product and … feel valued every step of the way. Duties & Responsibilities Customer Enablement: Ensure customers derive maximum value from IriusRisk. Customer Advocacy: Demonstrate commitment to solving technical issues while handling high-pressure situations with empathy. Case Management: Diagnose and resolve customer cases in a timely manner while ensuring SLAs … teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering excellent service. Collaboration: Work with Engineering and Customer Success to provide timely solutions More ❯