1 of 1 Customer Experience Jobs in Blackpool

/Automated Quality Assurance solution within a regulated UK financial services (debt collection) environment. The role holder will work closely with the Head of CX, operational stakeholders and a 3rd party supplier to ensure the successful embedding of the new tool, transitioning from project implementation to business-as-usual (BAU … liaison between internal teams and the 3rd party supplier Produce regular insights and reports to inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focus groups and collaborate with internal stakeholders and the Change team … performance Innovative technology is reviewed and discussed and recommendations made on elements that can support the QA framework Knowledge and Skills Technical Proficiency: Proven experience with AI/Automated QA tools and technologies Analytical Skills: Strong ability to analyse and interpret data to inform decisions and improvements Project Management More ❯