1 to 25 of 28 Customer Experience Jobs in Lancashire

of go-to-market strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. You’ll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits £35,000 - £45,000 basic salary … and fast-moving team environment Key Responsibilities Product Positioning & Messaging Define and maintain compelling value propositions tailored to each target industry. Ensure consistent messaging across website, campaigns, sales, and customer communications. Go-to-Market Strategy Own go … to-market (GTM) plans and future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback and inform product improvement. Customer More ❯

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our … migrate from HRonline* Ensure all Service Level Agreements are adhered to at all times.* Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience* Customer service experience is essential* The ideal candidate will have experience of working in an More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound … customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a … small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account manage each on More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

Sales Development Representative Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Sales Development Representative to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in … scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Sales Development Representative: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying … opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Sales Development Representative: A background in technology or broadband is required Experience More ❯

Ireland, SAP has two offices - located in Dublin and Galway - which provide dedicated support to its customers. The office in Dublin offers service and support for SAP's large customer base, sales operations, financial shared services, as well as IT assistance. Meanwhile, the facility based in Galway provides a multilingual service and support center tailored towards midsize and multinational … enterprise sectors. Committed to delivering the highest level of customer satisfaction through SAP UK & Ireland's specialized services, the company recently announced the appointment of Ryan Poggi as Managing Director. The move is a testament to SAP's dedication to delivering an outstanding experience for its customers by giving them access to unrivaled services and solutions. … With his extensive knowledge and leadership skills, Poggi will be well-placed to ensure that SAP continues to meet its objective of providing a superior customer experience (CX). In his new position as Managing Director, Poggi will have the responsibility of spearheading the business operations at SAP UK & Ireland and executing its strategy with particular emphasis on More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

Ticketing Operations Lead Are you ready to take the lead in revolutionising customer-facing payment systems in the transport sector? Our client is seeking an enthusiastic and dedicated Ticketing Operations Lead to join their dynamic team in the heart of Manchester! Your Mission: As the Ticketing Operations Lead, you will spearhead the operational management and optimisation of all customer … to major incidents, coordinate suppliers and technical teams for swift resolution, and ensure effective communication of progress to stakeholders. System Reliability & Uptime: Ensure maximum availability and performance of all customer-facing applications and services, safeguarding revenue and enhancing user experience. Continuous Improvement: Identify opportunities for automation and process enhancements, driving operational excellence and reducing recurring issues. Compliance & Regulatory: Ensure … adherence to PCI DSS, EMV standards, and transport regulations, working closely with security experts to maintain data safety. What You Bring: Essential Experience: Proven management experience in high-availability, customer-facing systems. Understanding of payment systems and cloud environments (AWS). Extensive incident resolution coordination experience. Desirable Experience: Experience in the public transport sector or More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our new Fleet … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Extensive Business Development experience in a comparable tele BD role. … with a strong knowledge of Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our Fleet Specialist … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Previous Telesales experience. Expert in all forms of approach to drive … with a strong knowledge of Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free More ❯

and execute a comprehensive annual business and marketing strategy that delivers brand and commercial objectives. Lead cross-functional teams , including trading, marketing, and operations, to deliver best-in class customer experience and brand consistency across all touchpoints. Drive commercial performance , leveraging data insights to inform decisions on pricing, promotions, and product strategy. Collaborate closely with key departments including … trends, competitors, and consumer behaviour to identify growth opportunities. Foster a high performance culture , providing leadership, mentorship, and professional development to team members across the region. What skills and experience do I need for this role? Minimum of 5+ years' experience in e commerce, digital marketing, or general management, ideally within a consumer brand or FMCG environment. Proven … understanding of Indian e commerce and digital marketing landscapes, including trading performance and localisation strategies. Strong commercial and analytical acumen, with the ability to translate data into actionable insight. Experience leading and developing teams within a high growth, fast paced business. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Entrepreneurial mindset with a More ❯

to join their team. The role is based in Wigan and they are hiring on a full-time, permanent basis. Benefits: Salary - £26,000 to £30,000, dependant on experience Working Hours – Monday to Friday, 8:30am to 5pm Holidays – 22 days holiday, increasing by 1 day per year up to maximum of 25 days. Plus 8 additional Bank … Holidays Pension scheme Employee assistance program Employee engagement activities The Role: The successful candidate will be the first point of contact for new existing clients, offering a seamless customer experience and ensuring the highest level of accuracy with each and every order. They will be required to keep the CRM system fully up to date with new client … information and provide general administrative support to the wider sales team. Day-to-Day of the Role: Capture and maintain accurate records of all sales transactions, customer information and other relevant data in the CRM System Verify all quotes and orders to ensure accuracy and create anomaly reports Generate sales reports and analysis as needed to support the sales More ❯

the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/… proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant … The successful Chief Operating Officer should have: Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. More ❯

Role: Technical Solutions Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join … a growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll … Do * Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs.* Translate findings into solution outlines, recommendations, and proposals.* Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews.* Document customer environments, update reports, and share insights with colleagues.* Stay up to date with emerging technologies and pursue More ❯

Pinnacle, the Technology Solutions division of K3 Capital Group. Pinnacle is a business management solution provider implementing and supporting Sage, Acumatica and Managed IT Services solutions.With three decades of experience and a dedicated team of 200 professionals, we leverage our expertise to guide businesses through migrations, upgrades, and new systems implementation of cutting-edge business management and IT software … CRM system- Arranging appointments for BDM’s once a Business expresses interest in taking the conversation further- Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What We’re Looking For: Prior Sales experience (B2B or B2C)Able to build and develop excellent relationships with ClientsYou will be a be a strong More ❯

Bonus The Company: Lorien Globare are working in partnership with an organisation undergoing significant transformation across its technology and operations landscape. With a strong focus on service continuity and customer experience, this business is investing in its resilience capabilities and looking for a strategic leader to drive this forward. The Role: This is a newly created role, responsible … ownership of major incident and crisis management, third-party assurance, and continuous improvement initiatives. The Skill Requirements: We're looking for candidates with a blend of the following: Proven experience in operational resilience, business continuity, or risk management within a regulated or complex environment Strong understanding of resilience frameworks including critical service mapping, dependency identification, and impact tolerance setting … Knowledge of incident management, crisis response, disaster recovery, and third-party risk Experience applying resilience principles within agile, product-led, or DevOps environments Excellent communication skills with the ability to translate technical and regulatory concepts into business outcomes The Benefits: Salary £85,000 Company bonus scheme Hybrid working from Manchester (2 days in the office per week) Flexible working More ❯

Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the … chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester … tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of More ❯

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day. Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel … supported, valued, and confident in their choice to stay with IRIS. They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one. Why This Role … Matters Customer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing. You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer More ❯

Description For the CRM Executive - Hubspot role, responsibilities will include: Manage and maintain the Hubspot CRM system to ensure accuracy and efficiency. Develop and implement CRM campaigns to enhance customer engagement. Analyse customer data to identify trends and opportunities for improvement. Collaborate with the marketing team to align CRM strategies with business objectives. Provide regular reports on CRM … with data protection regulations in all CRM activities. Train and support team members on CRM system usage and best practices. Work closely with other departments to ensure a seamless customer experience. Profile For the CRM Executive - Hubspot role, applicants should have: * Experience with CRM systems and their implementation.* Experience working with Hubspot CRM is highly desirable.* A … background in marketing, ideally 1-2+ years experience* Strong analytical skills to interpret customer data and deliver actionable insights.* Excellent organisational and time-management abilities.* Knowledge of data protection regulations and their application.* Able to interpret and translate data into actionable insights.* The ability to work collaboratively across departments Job Offer On offer for the CRM Executive More ❯

Technical Brand Experience Designer Department: Brand Creative Employment Type: Full Time Location: Manchester Description We are looking for a highly skilled and autonomous Technical Brand Experience Designer to join our Creative & Design team. This senior role is responsible for translating brand-led concepts into technically robust, production-ready designs that can be executed across retail, pop-ups, activations … and brand-owned spaces. As the technical lead within our Brand Experience pod, you will manage the full end-to-end process: from producing CADs and technical packs, through to material specification, supplier liaison, prototyping, and installation. You'll work closely with the Brand Experience Team , who lead on 3D concepting and merchandising vision, to ensure creative ideas … construction packs for fixtures, gondolas, pop-ups, and brand-owned retail environments. Specify materials, finishes, and production methods in line with brand, sustainability, and cost requirements. Partner with Brand Experience during early-stage 3D concepting to ensure creative intent is feasible. Project Ownership Lead projects end-to-end, from brief through to production and installation, managing all timelines, deliverables More ❯

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands … are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. Why join us? Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences Frasers Group Financial Services is … committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles: Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to More ❯

We embrace all things digital. We talk to each other. We have fun. We love our clients. We're looking ahead • We are global Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to … ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We're looking for a Bid Manager to join our dynamic sales team in the UK. This is a key role responsible … and pitch preparation, helping teams communicate our solutions with clarity and impact. Must have qualifications To be considered for this role, you must meet the following essential qualifications: Proven experience in bid management or proposal coordination, ideally within a digital agency, consultancy or technology environment. Strong organisation and project management skills with exceptional attention to detail. Excellent written and More ❯

ll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and … customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience … digital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers, data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. What’s On Offer: Hybrid working Generous holiday allowance More ❯

consultancy that works with some of the world’s largest retail and e-commerce brands. Their data-driven insights help global merchants optimise payment performance, reduce costs, and enhance customer experience. As part of their continued international expansion — particularly across the US market — they’re looking to add two proactive and commercially minded Graduate Business Development Executives/Managers … ll be curious, articulate, and persistent — someone who enjoys researching businesses, spotting opportunities, and crafting messages that get noticed. Degree educated, 2:1 or above. You’ll bring: Some experience in business development, lead generation, or sales support. Excellent written communication and attention to detail. Confidence to engage senior contacts via phone, email, or LinkedIn. Strong organisational skills and More ❯