10 Customer Experience Jobs in Lancashire

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

over 75 years and has gone from being just a wallpaper manufacturer to an interior lifestyle brand driven by high-quality products and exceptional customer experience and marketing. With leading brands across the market from the Graham & Brown brand itself to household names like Superfresco Easy and licenses … blinds, bed linen and wall art. Our business is built on leading-edge design, across our international businesses and markets, and we put the customer at the heart of everything we do. We have been recognised as a “Cool Brand” on seven successive occasions. As a 3rd generation, family … and cost effective strategies. Supporting the design studio to ensure all projects needs are met. Advising the stylists on lead times for separation projects. Experience and skills required by our Separation Artist: Experience working with AVA design separation software. Experience in Adobe software. Experience in the more »

Coordinator (Platform and Data) Marketing Department Lytham St Anne's Lancashire Permanent, 37.5 hours per week Monday-Friday £26,000 - £28,000 depending on experience + Bonus + Excellent Benefits Close date: 22nd April Informal Chats: w/c 22nd April Interviews: w/c 29th April We have … a super organised, proactive and self-starting individual to join our team as a CRM Coordinator. This role will support the development of our customer data and communications platform to improve access and use of customer insight and ensuring we are always optimising the technology and tools available. … in defining and implementing new technology enhancements and tools to support the wider CRM team in delivering their vision for highly personal and seamless customer experiences at Beaverbrooks, to engender long lasting customer relationships and repeat business. The awards weve been given as an employer speak volumes about more »

requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning … supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery on a per customer … product management and sales teams. Create Cost-Effective Systems Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & license management processes in collaboration with our infrastructure team to control costs. Partnership and communication Collaborate with Professional Services Team to more »

Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide. With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world s largest selection … customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or … explicit, they provide clarity on what good looks like. And when they are shared, they build unity in a group. They build culture. Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world. Own more »

through a tech and digital transformation in order to align with the companys transformative vision. This role is offering up to £45K (depending on experience) with hybrid/flexible working based in their office near Wigan. Benefits of the role include : 8% pension, life assurance scheme, employee assistance program … scheme. As a Web Data Analyst you will be working closely with the Digital Insights Manager, Data Scientist and Data Analyst to improve user experience on their website. You will be responsible for analysing user data, behaviour and journeys across the website using Google Analytics 4 and other web … with the UX Designer to carry out UX research and conduct AB testing. Their overarching strategy is to build a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. As the SME you will be on the more »

Food Distribution or Food Manufacturing background. What you will be doing As FMCG National Account Manager , you will play a critical role in the customer experience, working to expand and retain the companys largest and most strategic business relationships and work across business lines within your assigned accounts … assigned accounts in partnership with the Sales Managers Identify and pursue new business opportunities and products not under contract with your assigned accounts Increase customer retention and profitability by identifying opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow the right … to grow with your assigned accounts Follow the appropriate methodologies for selling and account management strategy Focus on customer retention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Act as single point of more »

control Accelerate Pinewood’s geographic expansion. Diversify into new products which can be utilised by our group before also being offered to the wider customer base Disrupt hybrid used car sales in the UK by differentiating the customer experience and scaling the number of sites more »

control Accelerate Pinewood’s geographic expansion. Diversify into new products which can be utilised by our group before also being offered to the wider customer base Disrupt hybrid used car sales in the UK by differentiating the customer experience and scaling the number of sites more »