12 of 12 Customer Experience Jobs in Lancashire

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

face to face delivery, attendance management, learning assignment and reporting. Keep up to date with new platform functionality and assess opportunities to improve the experience for colleagues, managers and leaders. Promote effective use of the learning platform across the organisation, including supporting managers and leaders to use dashboards … data, evidence and reporting to support internal and external audits. Support continuous improvement actions arising from audits, reporting insights and feedback. Learning coordination and customer experience Maintain accurate learning records, system data and reports. Act as a key point of contact for learning related queries, resolving issues promptly ...

+ bonus This is an exciting opportunity for a Web Instrumentation Analyst to play a key role in shaping how digital customer behaviour is tracked, measured, and understood. You'll work across web and mobile platforms, driving data quality and enabling data-driven decision making through robust tracking … analytics implementations. The Company They are a well-established organisation with a strong digital presence and a commitment to leveraging data to improve customer experiences. With continued investment in analytics and customer insight capabilities, they are expanding their data function and looking for individuals who can have ...

implementing approved AI solutions Help develop best practices for responsible and secure use of AI tools Identify opportunities where AI can improve productivity, customer experience or operational efficiency Investigate and help resolve application issues Work with internal stakeholders and technology partners to support business projects Create and maintain … Microsoft 365 applications Exposure to Power Platform, coding, automation or data analysis Understanding of AI tools such as Microsoft Copilot or Large Language Models Experience working on projects, whether through education, work or personal interests Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent ...

Join Creative Process Digital as an AI Specialist Apprentice! With a £22,000 salary gain hands-on experience, develop your skills, and study one day a week. Role Typical Day-to-Day Responsibilities AI Opportunity Identification Meet with departments to understand workflows and bottlenecks. Identify repetitive tasks that could … automated. Assess where AI could improve productivity, customer experience, or decision-making. Build business cases for AI initiatives. AI Tool Implementation Research and evaluate AI platforms and technologies Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms) Configure and test AI workflows Work with software vendors ...

business and technical teams to enhance overall service delivery. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, Knowledge and Skills Excellent customer service and communication … skills, with the ability to explain technical issues to non-technical customers. Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation ...

established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer … implementations Collaborate with analytics teams to support experiment measurement and reporting Contribute to experimentation best practices, processes, and governance Identify technical opportunities to improve customer journeys and conversion performance Your Skills & Experience Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer Hands ...

Senior Data Analyst Manchester (Hybrid) | £50,000 - £70,000 + Benefits If you're passionate about using data to shape digital products and improve customer experiences, this is an opportunity to make a genuine impact. You'll join a highly collaborative environment where analytics sits at the heart … Senior Data Analyst, you will take a leading role within a product-focused analytics team, helping to shape the development and optimisation of customer-facing digital products. Responsibilities include: * Defining and maintaining key metrics and measurement frameworks for product performance * Designing and developing analytics solutions to support product decision ...

product analysis and mentoring responsibilities ABOUT THE CLIENT We're working with an established organisation continuing to invest in its digital products and customer experience. Due to ongoing growth, they're looking for a Senior Product Analyst to join their team and play a key role in shaping product … Collaborative environment working with cross-functional teams THE SENIOR PRODUCT ANALYST ROLE: You'll be responsible for leading product analysis and discovery activities, identifying customer and business problems and translating these into actionable product requirements. Working closely with Product Designers, Engineers and Delivery Leads, you'll use customer ...

leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both … financial and behavioural KPIs, whilst capitalising on new retail opportunities. \n As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will ...

technology team. The company has seen exceptional growth over the past two years and is investing heavily in its platform, content operations, and customer experience. This is a hands-on role that sits at the crossroads of content, technology, and product. You will be responsible … procurement administration, supplier coordination, and scheduling Flagging bugs, inconsistencies, or system issues to the wider team Contributing ideas and observations from your hands-on experience with the platform What We're Looking For You do not need to be a developer, but you do need to be the kind ...