2 of 2 Customer Experience Jobs in Bromley

Senior Business Analyst Based in Orpington 12-18 months fixed term contract Salary: Up to 80k depending on experience We are working with a leading savings and investment specialist to recruit a skilled and experienced Senior Business Analyst to join their team in Orpington. Responsibilities: Drive solutions and delivery of key milestones on time and to budget. Identify new … high priority business needs or important backlog items and prepare detailed requirements. Monitor competitors and industry advancements to help drive customer journey and customer experience improvements. Clarify and extract detail on high level business problem statements and determine a tactical fix or factor in the resolution within the wider change plan. Collaborate closely and frequently with business … systems analyst to better understand technical implications, constraints, and capabilities and use this understanding to assess and communicate solution viability, timelines and priorities. Essential/Desirable Criteria: Analytical based experience within the Financial Services, Compliance or Technology sector. An understanding of the software development lifecycle and the mindset and adaptability to work well within an Agile team. Ability to More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying … priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices More ❯