1 of 1 Customer Experience Jobs in Cornwall

Company Overview* Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Wildanet is a Cornish-based Wireless Internet Service Provider dedicated to delivering superfast wireless broadband to hard-to-reach areas. Our mission is to ensure that homes and businesses overlooked by traditional providers receive fast and reliable internet … seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process. *Responsibilities* Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are … maximised * Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders * Maintain accurate records of appointment schedules, success rates and customer interactions. Generate regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and customer satisfaction. * Continuously identify opportunities to streamline operational processes and enhance productivity. * Act as a frontline liaison between More ❯