1 to 25 of 78 Customer Experience Jobs in the South West

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

What’s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with … opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have’s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Data & Insights Analyst to join a growing organisation in a fully remote role, helping turn complex operational data into clear insights that improve performance, customer experience and business decision making. This is a varied position suited to someone who enjoys getting into the detail of data … with large datasets from multiple sources, identifying trends, developing dashboards and reporting, supporting forecasting and helping the business understand where changes can improve efficiency, customer experience and commercial performance. What you will be doing Analyse large and complex datasets to identify trends, patterns and opportunities for improvement ...

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven Product Strategy Leadership Demonstrated Agile Delivery Expertise Strong Customer Experience Advocacy What this role is all about: We're looking for a Product Manager who will be responsible for defining, shaping … throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

will own the end-to-end ecommerce trading strategy across both WBJ (B2B wholesale) and Tish Lyon (D2C), driving revenue growth, profitability and customer experience across two distinct commercial models. You will own Ecommerce strategy & trading - Full ownership of online revenue and commercial KPIs across … site, including campaigns, promotions and product launches. Conversion & customer experience - Continuous CRO through a regular programme of A/B testing, landing page and checkout improvements, site speed and mobile commerce performance across both brands, alongside strategies to reduce cart abandonment. Performance marketing alignment - Working with ...

Customer Service Advisor Stratford-upon-Avon | Hybrid Working | Excellent Salary & Benefits Are you ready to take your customer service career to the next level? Do you enjoy building relationships with customers and solving problems We’re working with a growing and forward-thinking business in Stratford-upon-Avon … that is looking for experienced Customer Service Advisors to join their expanding team. This is far more than a traditional customer service role. You’ll be working closely with some of the world’s best-known blue-chip organisations, building strong professional relationships and becoming a trusted point ...

businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings … from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. About the Role As we scale and mature our Revenue Operations team ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across … retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building ...

Building Society sector. You will be responsible for creating and converting new opportunities across UK Building Societies by helping these organizations navigate digital transformation, customer experience modernization, operational resilience, cybersecurity, cloud adoption, AI enablement, and regulatory change. You will identify whitespace opportunities, build trusted relationships with senior executives … partner of choice. Working closely with industry specialists, delivery teams, and technology partners, you will help Building Societies modernize legacy environments while supporting their customer-first and community-focused missions.Technology Services remains a key driver of our UK growth strategy, and you will be supported by deep industry expertise ...

parking industry through fully digital, ANPR-based solutions. Their innovative platform replaces traditional barriers, tickets and payment machines with a seamless, automated parking experience, helping organisations increase revenue, enhance customer experience and reduce operational costs. With significant growth plans across the UK, they are seeking an ambitious … parking operations, delivering measurable commercial outcomes through digital innovation. Key focus areas include: Revenue growth and yield optimisation Operational efficiency improvements Cost reduction initiatives Customer experience enhancement Digital transformation of parking operations Key Responsibilities Identify and secure new business opportunities within major parking operators, airports and large destination ...

provide emergency support. Work closely with internal technical teams to resolve more complex issues. Maintain accurate records of installations, repairs and equipment replacements. Customer Installations Complete new customer installations for both wireless and FTTP broadband services. Ensure every installation is completed to the highest quality standards. Explain equipment … services clearly to customers. Deliver an outstanding customer experience on every visit. Health & Safety Follow all company Health & Safety policies and procedures. Work safely at height, on rooftops and when operating Mobile Elevating Work Platforms (MEWPs). Report hazards and safety concerns promptly. Maintain compliance through ongoing training ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

driven A confident communicator Commercially aware Solutions-focused Comfortable managing multiple priorities simultaneously Confident working independently Adaptable and resourceful Passionate about continuous improvement Skills & Experience We're looking for someone with proven experience in an operations, executive support or business coordination role, ideally within a premium, luxury … Outstanding written and verbal English Excellent communication and interpersonal skills Highly proficient in Microsoft Office, particularly Word and Excel Strong administrative and project coordination experience Excellent attention to detail with a meticulous approach to your work Confident managing multiple projects and deadlines simultaneously Ability to work independently, prioritise effectively ...

industry are looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross … spending aligns with financial plans. Maintain detailed project documentation and reporting for future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/ ...

industry are looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross … spending aligns with financial plans. Maintain detailed project documentation and reporting for future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/ ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

must have: Admin skills in excel and spreadsheets People person who can work with people withing various departments Sales order and customer experience The role involves communicating with the Buyers and end customer so must be customer focused Must be able to manage data accurately Main … activities in achieving project deliverables. Communicating with stakeholders on the progress of the project and capturing stakeholder requirements and needs. Creating, monitoring and managing Customer demands in an ERP system to meet the contractual delivery KPI targets. Responsible for the management of Post Design Services requested by the Customer ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

surgery team. This role would suit someone who is friendly and empathetic, highly organised and accurate, calm when busy, confident using computers, experienced in customer service or office work and willing to learn and work as part of a team. Working at our practice in Street, Somerset offers … policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time. Person Specification Experience Essential Experience of working accurately and calmly under pressure Excellent Communication Skills Can demonstrate versatility, flexibility and enthusiasm Desirable Experience of working ...