1 to 25 of 57 Customer Experience Jobs in the South West

to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: Customer Experience Manager Salary: £32,000 - £35,000 DOE per annum … support/Complimentary tea and coffee in the office/Attractive holiday package/Free Broadband (after probation has been passed). Location: Liskeard Office Role Purpose: As the Customer Experience Manager and a key member of the Customer Experience team, you will play a key role in ensuring that Wildanet offers an excellent customer experience throughout the customer journey and lifecycle that anticipates and addresses our customers' needs and eliminates the need to contact Wildanet for help and support. This role will also lead the development and execution of outbound customer engagement strategies, ensuring proactive communication, complaint resolution, and quality assurance across all customer touchpoints. Main Responsibilities The Customer More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed’s friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care RepresentativeBath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK At … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you’ll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

fast-growing technology company that is transforming how organisations connect with their customers through industry leading cloud-based solutions. Their focus lies in delivering exceptional customer experience (CX) platforms, partnering with global leaders to provide innovative, scalable, and impactful technology. The Role We are seeking a strategic and hands-on Account-Based Marketing Manager to lead and execute … leaders to ensure campaign content aligns with broader objectives and delivers impact. Budget Support: Assist in forecasting and managing ABM campaign budgets, ensuring efficient allocation and maximum ROI. Skills & Experience 4+ years’ experience in B2B marketing, with a strong focus on ABM. Proven success in driving pipeline growth through targeted, data-driven campaigns. Proficiency in HubSpot CRM, marketing … creation skills. Excellent stakeholder management skills – both internally and externally. Analytical mindset with the ability to interpret data and optimise strategy. Comfortable working in a fast-paced, agile environment. Experience in networking and building strategic relationships. Desirable SaaS marketing experience Adobe Suite experience Why Join ? They are thrilled to be certified as a "Great Place To Work More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

will be to maintain and organically grow our existing portfolios. If you have a keen interest in the IT industry or a desire to expand your existing account management experience, this could the role for you. You will be joining a company at the forefront of innovation in the IT industry, as part of an agile and strategically important … on to find out more: KEY RESPONSIBILITIES Support Senior Account Managers in the development of new deals and secure internal approval and sign off Day to day management of customer accounts and a key point of contact for ITPS Account Directors Follow leads to create New Business opportunities via Networking Solve complex requests/issues working across internal ITPS … functions and various customer contacts to ensure requests/issues can be resolved quickly and to customer satisfaction A critical member of the Operational Sales Team responsible for customer satisfaction, retention, and engagement Drive revenue, growth and EBITDA achievement by delivering existing and new services and targeting customer engagement Communicate customer requirements/business drivers More ❯

will be to maintain and organically grow our existing portfolios. If you have a keen interest in the IT industry or a desire to expand your existing account management experience, this could the role for you. You will be joining a company at the forefront of innovation in the IT industry, as part of an agile and strategically important … on to find out more: KEY RESPONSIBILITIES Support Senior Account Managers in the development of new deals and secure internal approval and sign off Day to day management of customer accounts and a key point of contact for ITPS Account Directors Follow leads to create New Business opportunities via Networking Solve complex requests/issues working across internal ITPS … functions and various customer contacts to ensure requests/issues can be resolved quickly and to customer satisfaction A critical member of the Operational Sales Team responsible for customer satisfaction, retention, and engagement Drive revenue, growth and EBITDA achievement by delivering existing and new services and targeting customer engagement Communicate customer requirements/business drivers More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

providing 2nd and 3rd line support during the deployment of Windows 11 devices. You'll be working across multiple sites in Gloucestershire, delivering high-quality technical support and excellent customer service to users throughout the rollout. Valid NPPV3 clearance is highly desirable. Key Responsibilities Provide 2nd and 3rd line support to end users during the Windows 11 deployment. Build … configure, and deploy Windows 11 machines across the organisation. Troubleshoot and resolve technical and desktop issues efficiently. Deliver an excellent customer experience in user-facing environments. Support end users, resolve queries, and ensure minimal disruption during migration. Work collaboratively with project teams to ensure smooth rollout delivery. Experience & Skills Proven experience in desktop or field support … roles. Strong understanding of Windows 10/11 environments , device builds, and deployment processes. Excellent communication and stakeholder engagement skills. Experience working in secure or regulated environments such as policing, public sector, or defence . Full UK driving licence and willingness to travel between sites (pool cars provided). More ❯

when you fail, we all learn, then we’re eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career. You must be a Sole UK National and … qualify for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

are looking for a highly motivated and creative Digital Design Apprentice to join our growing team. This is an exciting opportunity for a designer to gain hands-on industry experience while studying towards a BA (Hons) Digital Design Integrated Degree Apprenticeship at Middlesex University. Role You’ll work alongside our Marketing and Sales team, contributing to real projects and … and ensure files and assets are managed and stored correctly. Adhere to global brand standards in local execution and support local activation of global assets and campaigns. Gain practical experience in typography, layout, image editing, rendering and motion graphics. Requirements: Some experience in Graphic/Hybrid/Digital Design and the ability to produce and amend graphics with … a passion for creativity. Experience or passion for coffee or food & beverage is beneficial. A highly organised and detail-oriented individual, experience of project management or coordination is desirable. Self-motivated and ambitious individual. Looking to grow Marketing career and not be afraid to take on new challenges. Desire to learn is critical for this role. Eligible to More ❯

DevOps Engineer Location: Cheltenham, Gloucestershire (Client site 3 days a week) Salary: £50,000 - £75,000 (Depending on Experience) Hours: Monday to Friday Please Note - DV Clearance Required Our Client: Our client supports customers with all IT and procurement requirements. IT is often seen as complex and frustrating; our client is here to change that. Their mission is to … maintenance and support of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance. Responsibilities: Implement and manage customer-requested integrations Embed security practices throughout the software development lifecycle Monitor and log application and infrastructure health, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes … and perform regular maintenance Provide second-line technical support Build tools and automation to reduce errors and enhance customer experience Perform root cause analysis for production errors and implement long-term solutions Troubleshoot and resolve technical issues efficiently Automate tasks, including visualisation and reporting processes Design and implement troubleshooting and maintenance procedures Collaborate with teams for requirement gathering More ❯

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

and Sloan are proud to be working with a well known FMCG client in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at … least 5 years of hands-on Shopify management and web merchandising experience, combined with strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to … end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives Technical Migration & Platform Management Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems) Manage relationships with developers, agencies, and technology partners to ensure smooth technical More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

Business Development Manager to join our Independent Sales Team. Key Accountabilities Research, prospect and close new Independent business opportunities and maintain a consistently healthy pipeline. Build and leverage strong customer relationships through a natural curiosity in the Independent sector. Deliver profitable volume growth Onboard new customers effectively & successfully ensuring a seamless transition the to the Area Sales Manager Team. … offering our customers the best solutions and insight from the biggest Foodservice provider in the world. Deliver vs the market opportunity/target Highly commercial, youll ideally have previous experience in a field sales role, driving growth and results, through the acquisition of new business. It goes without saying that you put the customer at the heart of … everything you do, providing the best solutions to support and enhance their business. Tenacious and resilient youre a self-starter with the drive and determination to succeed and demonstrable experience of delivering against targets. Youll also need to be confident with the adoption of new technology and new ways of working to improve the customer experience and More ❯

a CRM System Implementation Lead to oversee the delivery of a new CRM system for their Economy & Funding Team. This role is ideal for someone with strong project delivery experience, stakeholder engagement skills, and a background in CRM systems and ICT coordination. CRM System Implementation Lead Start Date: ASAP Duration: 6 Months Initially (likely extension) Rate: Negotiable (Inside IR35 … project lifecycle. Monitor and report on project progress, risks, and issues. Ensure CRM integration with existing digital platforms. Support transition to business-as-usual operations. Promote continuous improvement in customer experience and service efficiency. Key Skills & Qualifications: Proven experience in delivering projects within budget and timeframe. Strong CRM system knowledge and data analysis skills. Experience in More ❯

Technology Director (Immediate start) A high-growth, consumer-led services organisation is seeking a Digital & Technology Director to lead its digital transformation and technology strategy — driving innovation, efficiency, and customer experience across a nationwide operation. Operating across 100+ UK sites, this business is investing heavily in technology to support ambitious expansion plans. Responsible for a multi-million £ combined … in flight and planned include multiple system upgrades/transformations, app and website modernisation, network refresh, and automation initiatives — all focused on enhancing efficiency, data insight, and the overall customer journey. This position will suit a commercially minded technology leader from a consumer-driven or service-oriented environment. Key Responsibilities Define and deliver the digital and technology strategy aligned … to business growth goals. Lead and mature vendor relationships — negotiating contracts, driving accountability, and ensuring ROI . Oversee strategic programmes spanning infrastructure, cloud, CRM, ERP, and customer-facing digital platforms . Partner with key business stakeholders to enable data-driven decision-making and operational improvement . Build and develop a high-performing, cross-functional digital and IT team. Champion More ❯