1 to 25 of 103 Customer Experience Jobs in the South West

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. … You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction More ❯

Digital Experience function hiring in: United Kingdom Work Preference Option(s): Hybrid model Work from Office Join Ascent and help shape the future of data solutions by becoming a valued team member where your skills matter, your impact is significant, and your career can reach new heights. About Us We are Ascent! and we help our customers solve problems … effectively, driving return on investment for their business. If you're passionate about designing and building leading edge, high-performing data solutions that support business models and help drive customer's future growth, this is the role for you. Your responsibilities will include: Solution Design: Understand and elaborate customer vision and Architect cloud-based data platforms to meet … landscaping design. Bringing on-demand to the UK's favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and More ❯

on a hybrid basis (3 days in the office), you'll lead a small team of analytics professionals, ensuring the delivery of actionable insights to optimise product performance, enhance customer experience, and shape the future direction of the business. This role offers the opportunity to define the data strategy, shape the data culture, and make a tangible impact … and innovative work culture across the Business Units and Group. Collaborating with executive leadership to identify data opportunities and inform strategic decision-making. Data analytics and insights Analysing financial, customer, product, and operational data to deliver actionable insights that drive performance and revenue growth. Identifying key performance indicators (KPIs) relevant to the software sector, enabling effective tracking of organisational … Zellis. Governance and compliance Ensuring compliance with UK and international data protection standards, including GDPR. Developing and upholding policies for the ethical use of data across the organisation. Skills & experience Qualifications and experience Extensive experience in a senior analytics role within the software or technology sector. Proven ability to lead and develop teams in a dynamic and More ❯

our business partners to manage the application lifecycle around Salesforce and nCino as these platforms relate to Marketing, Retail and Commercial Banking, delivering new or enhanced capabilities that enhance customer experience and drive operational efficiency, administering the platform and owning resolution of technical issues that may arise. The person in this role will play a critical role in … Administer and troubleshoot to resolve system issues, optimizing configurations for better performance and scalability. Requirements: Bachelor's degree, preferably in Computer Science, Information Technology, or similar. Financial services industry experience with history of successfully navigating a highly regulated and matrixed environment. 5-7 years of experience managing Salesforce and nCino lifecycle activities with focus on banking operations, commercial … banking and loan origination. nCino Commercial Bank (nCino 201 and 301) certifications preferred. Salesforce Platform Developer certification preferred. Experience with Salesforce and nCino system and data integration technologies. Experience enabling Agile practices, DevOps, CI/CD, automated functional testing. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams, business stakeholders and vendors. More ❯

to application teams towards migrating workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security posture. Ensure ITIL procedures are … incidents, problems and change requests for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive experience using data-in … transit/certificate management, data-at-rest and key management Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic and problem-solving capabilities. Strong communication and networking skills. Experience governing externals or managed More ❯

wherever. Why this job matters Reporting to the Service Excellence Programme Manager, this critical role drives continuous improvement and optimisation of global HR Services, supporting key pillars within the CX and D strategy. You'll play a key role in enhancing HR process efficiency, compliance, and performance. As a Process Design & Improvement Lead, you'll be responsible for analysing, designing … processes. You'll own initiatives that address organisational boundaries and enhance existing workflows. We're looking for a strategic process design and improvement specialist with practical Lean Six Sigma experience or similar methodologies. A strong background in HR, process design, and control implementation is essential, along with a passion for driving organisational excellence. You'll identify areas for improvement … establishing a centre of excellence for continuous improvement. The skills you'll need to succeed •Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). •Extensive experience in HR process design, controls, and continuous improvement, with hands-on application of Lean Six Sigma or similar methodologies. •In-depth knowledge of HR regulations More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This is … a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful delivery … aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement, and More ❯

operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal role in winning new business through excellence in execution. In a rapidly evolving digital landscape, where customer experience defines competitive advantage … CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve and Customer Net Promoter Score (NPS) Manage the successful delivery of T&T CC programs to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change … governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. Strong leadership skills and experience of managing large teams, setting clear direction and More ❯

our technology solutions. By collaborating within an Agile team, you'll drive continuous improvement in development practices, influence the product roadmap, and deliver impactful features that enhance both user experience and business value. Your technical expertise in .NET, combined with your ability to communicate complex ideas to non-technical stakeholders, will contribute to the development of cutting-edge products … and the ability to build strong relationships and manage stakeholder expectations, both internally and externally. Proven ability to influence, manage, and develop client and staff relationships, while focusing on customer experience, identifying opportunities for growth, and ensuring continuous improvement through self-evaluation. Highly organised, self-motivated, and able to prioritise tasks effectively under pressure, meeting deadlines and delivering More ❯

to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as … a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be one of the fastest-growing retailers in the UK. And … want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of customer behaviour and commercial … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role; it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work More ❯

Data & Analytics) Bristol Hybrid - 3 days pw onsite £60,000 to £70,000 We currently have an exciting opportunity for a Data Product Owner to join a leading and customer centric financial services company. In this role, you’ll drive the evolution and implementation of data products, ensuring high-quality, accessible, and trusted data that fuels analytics, machine learning … Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. What you'll bring... Experience as a Data Product Owner or Product Owner for data/analytics platforms. Experience managing data products or platforms, ideally customer … Power BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights.You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Navblue is a trusted partner for 500+ customers worldwide, providing FlightOperations solutionsand services forAirlines. NAVBLUE is looking for a Product Support Manager responsible for representing the Navblue Customer Support as well as the Voice of the Customer within the NAVBLUE portfolio organization. They will be also responsible for the quality of the support provided by Navblue on the … Flight Deck Cluster which includes mainly Flysmart, Mission+ and Aerodata products. The ultimate goal is to ensure Customer Satisfaction on this perimeter. Main Responsibilities: The Product Support Manager is acting as Business Owner representing the Voice of the Customers in the Flight Deck Portfolio organization and governance. In this frame, they are responsible for: Advocating for the Flight Deck … cluster within the Navblue organization with support and customer point of view. The identification of main Customers irritants to be addressed through specific improvement initiatives The prioritization of the issues reported by the Customers to be addressed by L3 teams The steering of the contribution from L3 support teams, including the quality of the Root Cause Analysis The performance More ❯

of outpacing market growth. This leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The leader must possess a keen … understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and … effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams to target improved customer service levers to meet required customer scorecard performance & customer satisfaction. Build strategic, executive More ❯

critical and sits at the heart of ambitious digital growth plans - so we need someone who can lead with clarity, energy, and vision. If you thrive in fast-paced, customer-centric environments and love empowering engineers to do their best work, this could be the perfect fit. What you'll be doing: Own the technical direction and delivery of … best practices across multiple teams and disciplines. Promote a culture of continuous improvement, innovation, and shared learning. Solve complex technical challenges and ensure platform reliability at scale. Balance user experience, performance, and long-term tech vision in delivery. What you'll bring: 5+ years of engineering experience, including 3+ years in leadership. A proven track record in delivering … medical Discounts across tech, travel, retail, and more A culture that celebrates inclusion, innovation and impact If you're passionate about leading high-performing engineering teams and delivering outstanding customer experiences, this is your chance to make a big difference. Apply now and be part of something exciting. More ❯

critical and sits at the heart of ambitious digital growth plans - so we need someone who can lead with clarity, energy, and vision. If you thrive in fast-paced, customer-centric environments and love empowering engineers to do their best work, this could be the perfect fit. What you'll be doing: Own the technical direction and delivery of … best practices across multiple teams and disciplines. Promote a culture of continuous improvement, innovation, and shared learning. Solve complex technical challenges and ensure platform reliability at scale. Balance user experience, performance, and long-term tech vision in delivery. What you'll bring: 5+ years of engineering experience, including 3+ years in leadership. A proven track record in delivering … medical Discounts across tech, travel, retail, and more A culture that celebrates inclusion, innovation and impact If you're passionate about leading high-performing engineering teams and delivering outstanding customer experiences, this is your chance to make a big difference. Apply now and be part of something exciting. More ❯

an alert: Data Scientist 122417 Data Scientist Working hours: This role is available on a part-time, job-share or full-time basis. Salary: Circa £50,000 depending on experience plus an excellent benefits package Location: London, Fareham, or Swindon (Hybrid working) The opportunity: Data is central to our work at Zurich, and we seek a talented individual to … systems and data requirements, bringing efficiency and supporting HR teams in using data confidently. Our goal is to shift HR from task-led to data-led, enhancing efficiency and customer experience. We seek someone passionate about data and advanced analytics, willing to challenge the status quo, and proficient in AI/ML in a commercial setting. The ideal candidate … well as collaborating with Group HR Analytics to share knowledge and enhance the data analytics capabilities for our collective HR community. What are we looking for? Your skills and experience will ideally include: Strong analytical, structured, and interdisciplinary way of thinking and working, including the ability to think creatively with data and being comfortable with complex and ambiguous problem More ❯

time About Payaca Payaca is revolutionising the way businesses in the renewable energy sectors operate. We provide a powerful, intuitive platform designed to streamline workflows, improve compliance, and enhance customer experience. Our software enables low-carbon technology installers to manage their processes effectively, ensuring seamless operations throughout the entire customer journey. As part of our mission to power … the net-zero revolution, we are growing our team and looking for a Customer Support Engineer to play a crucial role in helping our customers get the most out of Payaca. The Role As a Customer Support Engineer , you will be the frontline of our customer success efforts, helping users troubleshoot issues, optimise their workflows, and integrate … of our platform. This role is fully onsite in our Bristol, Queen Square office, where you'll be working alongside a passionate team focused on delivering the best possible experience for our customers. Key Responsibilities Customer Support & Problem Solving Provide first-line support to our customers via chat, email, and phone Diagnose and troubleshoot technical issues Escalate complex More ❯

Weekly/monthly/annual reporting across sales, marketing and partner activities, including maintenance of reports to track historical performance and future outlook Revenue optimisation - track trends throughout the customer engagement process to optimise the customer lifetime value Sales Excellence: Ensure best-practice execution to maximise sales and customer experience Govern, monitor and optimise the lead … required to receive Market Development Funds (MDF) from partners, including Microsoft Ensure timely and accurate reporting to partners regarding the utilisation of MDF What we're looking for: Proven experience in a similar administrative, sales support or marketing operations role Strong organisational skills and attention to detail Ability to manage multiple tasks and priorities effectively Excellent communication and interpersonal … marketing principles and best practices Ability to work independently and as part of a team Strong analytical skills, able to draw insights and intelligence from marketing data Technology industry experience, ideally within a Managed Services and/or Professional Services provider Collaborative, inclusive and sharing approach Ambitious with a passion for continual learning and development Determination to succeed with More ❯

At Unite Students, we empower our Product teams to solve customer and business problems by creating technology-powered experiences that our users love. Our teams are made up of amazing people with the skills and autonomy to deliver solutions with PACE (Prized - Applicable - Clever - Expedient). This is a senior management role responsible for leading the Book, Rebook, Pay … product pillar - a critical area of the student digital experience and business performance. You will own and evolve the product strategy for this pillar, using insight to shape the vision and outcomes across acquisition, retention, and payment. You will lead a cross-functional team to deliver against your strategy, working closely with Engineering, UX, and stakeholders across the business. … ideas to improve our experiences and diversify our products. Define, own, and evangelise the product strategy and vision for the Book, Rebook, Pay pillar, aligning with company goals and customer needs. Leverage insights and data to set clear product objectives and shape decision-making. Ensure that strategic decisions are visible, understood, and supported across the business. Lead a cross More ❯

At Unite Students, we empower our Product teams to solve customer and business problems by creating technology-powered experiences that our users love. Our teams are made up of amazing people with the skills and autonomy to deliver solutions with PACE (Prized - Applicable - Clever - Expedient). This is a senior management role responsible for leading the Book, Rebook, Pay … product pillar - a critical area of the student digital experience and business performance. You will own and evolve the product strategy for this pillar, using insight to shape the vision and outcomes across acquisition, retention, and payment. You will lead a cross-functional team to deliver against your strategy, working closely with Engineering, UX, and stakeholders across the business. … ideas to improve our experiences and diversify our products. Define, own, and evangelise the product strategy and vision for the Book, Rebook, Pay pillar, aligning with company goals and customer needs. Leverage insights and data to set clear product objectives and shape decision-making. Ensure that strategic decisions are visible, understood, and supported across the business. Lead a cross More ❯

environment. Job Responsibilities as the Product Owner: Lead the development and rollout of data products that provide reliable and high-quality data to support analytics, machine learning, and personalised customer experiences. Collaborate across departments, including marketing, operations and others to design data solutions. Act as the point of coordination between stakeholders, data professionals, engineers, and governance teams, managing the … and continuously delivering the objectives. Communicate business needs into a prioritised backlog for delivery teams, ensuring solutions are aligned with the vision of the business. We are looking for: Experience as a Product Owner, Product Manager or Agile BA. Proven experience overseeing data products or platforms, particularly customer data platforms. Understanding of ETL/ELT workflows, APIs More ❯

environment. Job Responsibilities as the Product Owner: Lead the development and rollout of data products that provide reliable and high-quality data to support analytics, machine learning, and personalised customer experiences. Collaborate across departments, including marketing, operations and others to design data solutions. Act as the point of coordination between stakeholders, data professionals, engineers, and governance teams, managing the … and continuously delivering the objectives. Communicate business needs into a prioritised backlog for delivery teams, ensuring solutions are aligned with the vision of the business. We are looking for: Experience as a Product Owner, Product Manager or Agile BA. Proven experience overseeing data products or platforms, particularly customer data platforms. Understanding of ETL/ELT workflows, APIs More ❯