1 to 25 of 80 Customer Experience Jobs in the South West

Job Title: Customer Success Manager Job Type: Permanent, Hybrid (3 x days in the office) Location: Hertfordshire Salary: Up to 75k base salary & bonus Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to … workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them … products and solutions. You will monitor clients through the analysis of data, networking with internal teams and providing improvements to the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences success with … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you! Customer Care Representative Bath, Somerset, Hybrid working Full time position (40 hours per week) 3 month fixed term contract Up to £26,500 DOE plus commission Please … of the digital dark ages with ultrafast, full fibre broadband. We're proud to offer more than just lightning-fast connectivity, we provide exceptional customer care and a personal touch. The Role We're looking for a Customer Care Representative to join our dynamic team on a … contact for our customers turn to when they need support – helping them with everything from broadband installations to resolving issues. Key Responsibilities: Respond to customer queries across email, social, chat and phone channels Take ownership of queries from start to resolution – including complaints Book installations and clearly explain the More ❯

Location: Samsung Experience Store Bristol Hours: 40 Hours full-time Pay: Salary: £40,000 - £44,500 Bonus: 20% bonus potential - OTE £48,000- £53,400) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced … to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented Store Manager to join our Samsung Experience Store in Bristol . Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by … aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store More ❯

Mobile to join their team for a 12 month contract. You will own and drive the strategy for mobile services across markets, delivering exceptional customer experiences while increasing market share and net revenues. Key Responsibilities Drive the strategic evolution of the product portfolio, balancing innovation with the management of … existing offerings. Work cross-functionally to ensure seamless integration of newly acquired assets, aligning processes and customer experiences. Develop and execute strategies to optimise legacy products, ensuring they continue to deliver value in a changing market landscape. Lead the development and management of mobile products and associated service strategies. … Optimise digital experiences across all owned products, enhancing customer journeys while reducing support effort and operational costs. Continuously monitor and evaluate product performance, collaborating with the Head of Product and key stakeholders to drive strategic recommendations that maximise market share, revenue, and margin growth. Conduct comprehensive assessments of the More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

known for creating work that not only looks great but also delivers measurable impact. Due to continued growth, theyre looking for a commercially minded CX Planner/Strategistto join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data and … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist youll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys … meaningful, measurable change. Youll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

for creating work that not only looks great but also delivers measurable impact. Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer … measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

and higher education industry who are currently growing at circa 15% per annum. This role will require you to be the voice of the customer! Through leading customer focus and understanding the customer's user story, this will contribute towards continuous product improvement. The ideal candidate will … high-quality solutions. LOCATION MILTON KEYNES (HYBRID 2 OFFICE DAYS PER WEEK) SALARY £45,000-£55,000 + BENEFITS JOB TYPE PERMANENT Key Skills: Experience of Agile Product Ownership. Experience in data-driven decision making. Cross-Functional Collaboration between teams including Engineering, UX/UI and Customer Success. Ability to conduct customer interviews, run focus groups and collect user feedback to align customer experience and improve product features. Experience in Events/Conference Software or taking a UK product into a US market would be advantageous. We are an equal opportunity recruitment More ❯

Are you ready to make a real impact, leading strategic client partnerships in a forward-thinking digital customer experience agency? At Great State , we're looking for an Account Director to help our clients navigate their digital transformation journeys and create exceptional customer experiences. About us Great … State is a digital customer experience agency built on creativity, collaboration, and innovation. We work with ambitious brands to shape their future through strategy, technology, and design. With a focus on meaningful impact, we empower our teams and clients to deliver purposeful work that drives growth and makes … leader in the digital space. What we're looking for Client management expertise: Proven success in managing and growing client accounts, ideally within digital, CX, or related industries. Strategic acumen: Ability to understand client business challenges and craft solutions that deliver measurable results. Exceptional communication skills: Skilled in presenting, negotiating More ❯

workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security … for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive … experience using data-in-transit/certificate management, data-at-rest and key management. Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic More ❯

results-driven Ecommerce Manager to oversee and grow our online sales channels. This role will be responsible for developing ecommerce strategies, optimising the online customer experience, managing digital marketing initiatives, and driving revenue growth across all ecommerce platforms. Company Overview: DEVLND Ecommerce Ltd is a dynamic and innovative … with a passion for digital excellence and a deep understanding of the ecommerce landscape from web development and platform management to digital marketing, customer experience, and logistics integration. More ❯

Software Dev Engineer II, Unified Payments Experience Do you enjoy working on the latest cloud technologies, collaborating with multiple partner teams, and delivering impactful solutions that drive customer engagement? Are you a tenured software development engineer? If so, continue reading. UPX (Unified Payments eXperience) team is growing … applications that use exciting new AWS services, Reactive Native technology, Open Source frameworks, and Server-less architecture. We solve complex engineering problems from securing customer's PII end to end to building a highly reliable set of Tier-1 services with 5 9s availability. Innovation is in our DNA … utilizing the latest technologies to create solutions that are highly scalable. You will design and develop product features, building for scale, efficiency, and differentiated customer experience. We're thus looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part … as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business equipment Proactively … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. More ❯

London with offices in the United States and Lebanon. Proximie has 100 employees today and is deployed in over 50 countries. Position Overview The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across the UK and European Union. … are looking for a great communicator, team-oriented but with the ability to work independently and possesses the capacity for learning new skills quickly. Experience of audio/visual hardware and software is highly advantageous. The ideal location for the Customer Success Manager will be in the Midlands … engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers. Ensure the delivery of an exemplary customer experience at all times. Work across Proximie to feedback the voice of the customer where relevant to improve our service and offering. More ❯

Head of Customer Success; ChargePass Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06143 Your role Focused on the strategic planning and executing of conversions/efficiencies - with an emphasis on results through the provision of effective information that meets both external and … met and improved. What you'll be doing Overview: We are looking for a strategic, results-driven individual to lead our ChargePass team, in Customer Success; providing corporate payment solutions for fuel and electric vehicle (EV) charging. This senior role offers the opportunity to have significant autonomy and impact … overseeing a team of 15 individuals. You will be responsible for improving customer retention, driving cross-sales, and ultimately increasing the lifetime value of our customers. The role offers significant potential for career growth, with the opportunity to move into a more senior leadership role as you demonstrate success More ❯

in order to maximise the potential of the team. Drive continuous service improvement including driving automation of operational processes & remediations; especially focusing on enhancing customer experience, reducing inefficiency & duplication, & accelerating speed to delivery. Create & Maintain forward looking roadmaps for Microsoft Azure platform; including dependent systems & processes, that support … incidents, problems and change requests for Team. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT work experience in Microsoft's Azure Platform; including Azure Landing Zone technology Experience of ARM, Terraform & other common cloud programming languages Experience governing externals … or managed service providers. Strong understanding of cloud benefits and ideally extensive experience working with Azure. Strong communication and networking skills. Adept at both working autonomously and as part of a team to deliver solutions that tackle high complexity problems. Willingness to travel. Mostly (up to four days a More ❯

flexible program architectures that support point-based tiered, and personalized structures. Integrate solutions with POS systems, e-commerce platforms, and mobile apps for seamless customer experience. Define architecture for marketing automation platforms, campaign management systems, and CRM solutions. Design API-driven architectures for integrating third-party marketing platforms, ad … appropriate technology stacks, cloud services, and third-party integrations Define best practices for identity management, authentication etc. Your Profile Essential skills/knowledge/experience: Experience in architecting e-commerce platforms, inventory management, and order fulfillment. Architect omnichannel solutions that integrate web, mobile, and in-store experiences. Implement … data governance, security, and compliance best practices. Define API and microservices architecture for seamless integration with internal and external systems. Experience in implementing cloud-native solutions leveraging AWS or Google Cloud for scalability and reliability. Expertise in cloud computing (AWS/GCP), microservices architecture, and API design. Strong knowledge More ❯

service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer first and seeing issues through to resolution Troubleshooting issues using a sustained analytical and logical approach Ongoing maintenance and creation of application patching schedules … the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately Support and manage Active Directory ensuring that users, groups and policies are supportable … day to day duties Work towards own and team goals, remain flexible in outlook and continually develop self to achieve objectives Skills, Qualifications and Experience: We are looking for someone with a wide breadth and depth of desktop and hardware support experience in a similar technical role. You More ❯

Salary up to £50,000 depending on experience Location Wotton-under-Edge, GL12 Hybrid working 3 days/week onsite We're on the hunt for a talented technical author to join our friendly team. You'll be creating, managing, and delivering high-quality documentation for our diverse range … follows our style and quality standards. What youll do Write, edit, and maintain user guides, data sheets, programming guides and other technical documentation with customer experience top of mind. Use best practices to create and manage content that is topic-based, modular, and reusable. Support the delivery of … and complete. Follow and contribute to the company's terminology database, style guide, tone of voice guidelines and content creation processes. Use analytics and customer feedback to identify and prioritise documentation gaps and improvements. Evaluate content to ensure compliance with regulatory requirements, brand guidelines and technical writing standards. What More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

the application lifecycle around Salesforce and nCino as these platforms relate to Marketing, Retail and Commercial Banking, delivering new or enhanced capabilities that enhance customer experience and drive operational efficiency, administering the platform and owning resolution of technical issues that may arise. The person in this role will … system issues, optimizing configurations for better performance and scalability. Requirements: Bachelor's degree, preferably in Computer Science, Information Technology, or similar. Financial services industry experience with history of successfully navigating a highly regulated and matrixed environment. 5-7 years of experience managing Salesforce and nCino lifecycle activities with … focus on banking operations, commercial banking and loan origination. nCino Commercial Bank (nCino 201 and 301) certifications preferred. Salesforce Platform Developer certification preferred. Experience with Salesforce and nCino system and data integration technologies. Experience enabling Agile practices, DevOps, CI/CD, automated functional testing. Excellent communication and interpersonal More ❯