2 of 2 Customer Experience Jobs in Doncaster

proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role … ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of … cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP More ❯

About the Role Known internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯