13 Customer Experience Jobs in South Yorkshire

SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA … hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. … Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the more »

Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership … The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and … leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support. This is a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience … Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need more »

role: Lead and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer feedback to … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus, however B2B experience more »

divisions projects/capex delivery. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience in technical leadership with a metals, metallurgy or material science background The Technical Managers duties & Responsibilities will include: Supporting the Group strategy and share … of technical business functions including the development of highly qualified teams Ownership of key technical KPIS and projects delivery Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth of the division You will lead from the front, coach mentor and develop your team to … be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support the department in the delivery of first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar capacity more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team … and inquisitive approach Ability to identify value priorities, and communicate these decisions to stakeholders Effective communication and relationship-building Demonstrable role/skill equivalency experience Desirables Interest or knowledge around the area of Security Understanding of frameworks and standards such as ITIL, Agile, Lean, Prince2 Additional team management experience … company and havent let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information. Role Completing product presentations, Test-drivs and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership inclduing EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday - Friday, 09:00 - 18:30 - With a regular day off Working every other more »

apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent. Multi-skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC-based control systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan … written & verbal) in English and the local language at CEFR Level B2 or higher. DESCRIPTION Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician … candidates to work out of one of the following locations: Doncaster, GBR BASIC QUALIFICATIONS - Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. - Solid foundational knowledge of PLC based controls systems. - Experience using CMMS (Computerized Maintenance Management Systems) to plan more »

About the Role As an Aftersales Administrator you will be supporting our customers with their queries and making sure that we deliver a positive customer experience. You will be working in a friendly customer support team who investigate and resolve queries for our customers across the UK. You … a full audit trail is documented & the appropriate authorisations are obtained Monday to Friday: 8.30am to 5.00pm About You You will be an experienced customer service professional who is an excellent communicator and enjoys problem solving. You will have good influencing skills and you will enjoy building relationships with … skills Reliability Positive attitude Exposure to Health & Safety in the workplace. Excellent IT skills, with knowledge of Excel, Word, Outlook, Powerpoint Desirable, not essential: experience with SAP. About our Benefits Annual salary up to £23,000 (depending on experience) Professional growth, training, and opportunities to hone your skills more »

decisions. Some recent examples include: Maximising payment authentication rates for seamless user experiences Enhancing search engine logic through machine learning for an optimised search experience Implementing collaborative-filtering approaches for personalised resource recommendations Statistical modelling and forecasting to meet user needs effectively Developing real-time data pipelines to address … gaps in our product offering Optimising customer experiences through data-driven insights Visit our Data Science Blog or our Medium page to find out more In this early phase of our exciting journey, data will be the guiding force shaping the future. The Data Team at Twinkl will play … collaboration Requirements We look for the following experience. But when we're hiring for this role, if you don't have some of the experience listed below, don't let that stop you from applying! We know one size doesn't fit all, and we'll regularly review your more »