2 of 2 Customer Experience Jobs in Gateshead

Gateshead Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our Customer Experience & Digital. You’ll work within the Financial Assessments and Direct Payment teams – assisting with Direct Payments, Financial Protection, and Financial Assessments to support some of our most vulnerable residents. Role Handling customer enquiries via phone, email or face-to … face Assisting with financial assessments and care related payments Helping to improve digital access and customer journeys Learning to use digital tools and systems to deliver efficient service Training Business Administrator Level 3 Apprenticeship Standard Progression for the right candidate Apprenticeship Standard Business administrator (level 3) Training Provider GATESHEAD COUNCIL Working Week Monday - Thursday, 08:45 - 17:00 and … Essential) About the Employer Gateshead Council Gateshead is a great place to live, work and visit and Gateshead Council has a clear focus on helping communities to thrive. Customer Experience and Digital operates at the very core of the Council’s operations, working with services to support delivery of the Council priorities. This is an exciting opportunity to More ❯

tools and databases (e.g., Excel, Power BI, SQL). What We Offer: Full support towards your Data Analyst apprenticeship. A collaborative, supportive team environment. Opportunity to gain hands-on experience with operational data systems. Long-term development opportunities within a growing business. Future Prospects: CMS has taken a significant step forward by establishing a dedicated data team. This team … the business. Data is no longer just an operational necessity; it is the driving force behind transformative change at CMS. From uncovering actionable insights to optimising processes and enhancing customer experience, our data initiatives are shaping the future of the business While these efforts have already begun to deliver meaningful change, CMS is just at the start of … The potential for growth, learning, and innovation is vast, and this is only the beginning of what data can help CMS achieve. Employer Description: With over 20 years of experience, CMS UK Ltd delivers nationwide expertise in the installation, maintenance, and repair of HVAC systems. The company provides a comprehensive, end-to-end service-from design through to ongoing More ❯