1 to 3 of 3 Customer Experience Jobs in Gateshead

detail and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not … Leased Lines; -Hosted Telephony Solutions -On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process … and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes and procedures - Provide regular communication, support and project status reports to customers via email and telephone - Provide support to Project Delivery Managers - Management and provision of more »

Team and using data to enhance product merchandising, search engine optimisation and on-site content. Continuous testing of the websites to ensure a frictionless customer experience. Regular auditing and maintenance of the stores to ensure high performance and conversion. Analysing data from Google Analytics and 1st party sources to … Helping maintain several affiliate networks using Awin through third party management. Key skills we need: Extensive knowledge of Ecommerce platforms. A high level of experience with GA4, including some experience with implementations and the Data Layer. A high level of experience with reporting and Business Intelligence tools … on-site content affects Search Engine Optimisation. The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms. more »

highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK. You'll be … You have technical accreditation for Gamma Horizon (Vox) portfolio and 8x8 portfolio - You can work on multiple projects at the same time - You have experience in working with ISDN, SIP and diagnostic tools - You demonstrate a positive “can-do” attitude - You have a passionate for customer service - You … have working knowledge of networking technologies What you'll be busy doing: - Attend customer sites throughout the UK to carry out the following: Installation of UC systems and associated applications On-going maintenance and support of UC solutions - Undertake site surveys, audits and system backups - Provide telephone support and more »