8 of 8 Customer Experience Jobs in Tyne and Wear

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

Location: Newcastle |Permanent Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling … them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time … focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching, training, and developing your team, from onboarding through to ongoing 1:1s Holding team More ❯

network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This … we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem … solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or recently studied a technical related degree, qualification or apprenticeship In addition to one of the above you must have some customer experience Your behaviours; Enthusiastic with a drive for self-development to proactively improve your skillset Demonstrates commitment to More ❯

network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This … we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Knowledge, Skills & Experience; To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem … solver. Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or recently studied a technical related degree, qualification or apprenticeship In addition to one of the above you must have some customer experience Your behaviours; Enthusiastic with a drive for self-development to proactively improve your skillset Demonstrates commitment to More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues in the field. This role will suit a problem solver … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry out … ability to accurately document and report testing outcomes. Collaborative Spirit: Youre a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. More ❯

Engineer You will be working as part of a skilled team of Works Engineers and will be supported by our wider support departments to provide high quality service and customer experience. The key tasks include the following: Carry out all necessary works required at customer premises in accordance with the Companys quality standards. Effectively communicate with customers to … Access Control - Paxton, Honeywell, Gallagher We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesnt match all the Desirables above. What skills do you need? Experience in commissioning and completing small works fire alarm systems to relevant British Standards. Ability to identify … detection systems, and to correctly test and terminate the cable ends in accordance with manufacturers instructions. A logical approach to system fault diagnosis and rectification. To always provide outstanding customer service. Excellent verbal and written communication. What technical knowledge do you need? Understand the basic building services to test cause and effect of fire alarm interfaces. A comprehensive understanding More ❯

as they arise. You will liaise with cross-functional teams to ensure seamless service delivery, attend regular client visits across the UK, and consistently strive to enhance the overall customer experience. In addition, you will play a key role in delivering improved waste collection models and developing structured proposals to support business growth. EXPERIENCE: Business Development Manager/… Sales Executive - Waste management You will have 3 years of experience in Total Waste Management (TWN) solutions. You will have a proven track record of exceeding sales targets, winning new business, and building strong client relationships, with demonstrable results in driving revenue growth and profit contribution. A UK Driving Licence is essential for this role as you will be More ❯