9 of 9 Customer Experience Jobs in Tyne and Wear

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As … for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help … Payroll functionality, serving 1.9m users and responsible for processing payroll of £50bn pa accurately and on time. Replacement of this service with a new solution which delivers an improved customer experience in line with modern technology expectations is a high profile DHSC programme within the GMPP. Upon HMT approval of the final business case, a team will be More ❯

services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As … for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help … Payroll functionality, serving 1.9m users and responsible for processing payroll of £50bn pa accurately and on time. Replacement of this service with a new solution which delivers an improved customer experience in line with modern technology expectations is a high profile DHSC programme within the GMPP. Upon HMT approval of the final business case, a team will be More ❯

services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As … for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help … Payroll functionality, serving 1.9m users and responsible for processing payroll of £50bn pa accurately and on time. Replacement of this service with a new solution which delivers an improved customer experience in line with modern technology expectations is a high profile DHSC programme within the GMPP. Upon HMT approval of the final business case, a team will be More ❯

services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As … for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help … Payroll functionality, serving 1.9m users and responsible for processing payroll of £50bn pa accurately and on time. Replacement of this service with a new solution which delivers an improved customer experience in line with modern technology expectations is a high profile DHSC programme within the GMPP. Upon HMT approval of the final business case, a team will be More ❯

uncover patterns, and turn insights into actions that drive real-world change. Your analysis could help reduce delivery times, optimise processes, drive innovation in technology, improve sustainability, or enhance customer satisfaction. This is more than analysing numbers - it's about telling stories through data, solving complex problems, and improving the customer experience at scale. Throughout your apprenticeship … problems Create reports and visualisations that bring data to life Stay up to date with the latest tools and technologies Training Over 42 months, you’ll combine hands-on experience with academic study, working towards a BSc (Hons) in Digital & Technology Solutions (Data Analyst pathway). From day one, you’ll be part of a supportive team that values … and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and More ❯

in the North East and are unable to offer visa sponsorship for this role. About ZeroLight ZeroLight is a leading visualisation platform dedicated to helping brands build stunning digital customer experiences that captivate and convert. Whether it's creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes the process simpler, faster … data-heavy web applications. This role requires a strong focus on modern front-end development, exceptional problem-solving skills, and a commitment to quality and performance. Core Technical Skills & Experience Front-End Development Strong proficiency in modern React development (v18+) and TypeScript. Solid foundation in core web fundamentals, including vanilla JavaScript (ES6+), semantic HTML5, and modern CSS. Comfortable using … standard React Hooks to manage component logic. Experience building and maintaining modular, reusable UI components. Experience working with data-heavy applications and managing complex state (e.g. Redux). Experience integrating front-end applications with external and internal REST APIs. Tools & Methodology Proficiency with the Node.js runtime and NPM ecosystem for dependency management. Experience with front-end More ❯

technologies such as SD-WAN, SD-A, ACI, ISE, Webex, MS Teams, and NextGen firewalls, you'll lead solution delivery from post-sale through to handover, ensuring quality and customer satisfaction throughout. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery, ensuring alignment across stakeholders. Lead … solution validation, integration, and testing. Drive consistency in architecture and technical processes to improve efficiency. Own customer migration planning and implementation. Resolve complex technical issues and lead root cause analysis. Provide thought leadership in strategic bids and solution design. Skills & Experience Required: Strong stakeholder management and leadership skills. Proven ability to guide technical teams through complex implementations. Experience collaborating with pre-sales, project management, and support teams. Expertise in creating low-level design documentation. Hands-on experience with at least one of the following technologies: Cisco ACI, Nexus, VMware Ability to manage risk and apply mitigation throughout the delivery lifecycle. Passion for delivering outstanding customer experiences. What's in it for You? This role offers More ❯

system upgrades to ensure reliability and compliance. Working to MoJ site standards , maintaining security and confidentiality at all times. Liaising with clients and site personnel to deliver an excellent customer experience. NO ON CALL Exceptional overtime rates for additional hours worked. About You: Proven experience as a Security Systems Engineer (intruder, access, CCTV). Knowledge of a range More ❯