17 of 17 Customer Experience Jobs in Tyne and Wear

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … offices (and 10 delivery centers) across four continents. About the Role: We are currently looking for a Senior Data Engineer to manage teams on client projects. Your Profile: Proven experience as a Data Engineer with a focus on Azure cloud services. Experience of managing small teams whilst also being hands-on. Strong database fundamentals including SQL/TSQL … performance and schema design. Experience architecting and building data applications using Azure, specifically a Data Warehouse and/or Data Lake. Technologies : Azure Data Factory, Azure Synapse Analytics, Azure Data Lake, Azure Databricks and Power BI. Experience with creating low-level designs for data platform implementations. ETL pipeline development for the integration with data sources and data transformations More ❯

best-in-class digital shopping experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital platforms, aligning trading strategy with broader business … Lead the planning, execution, and optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI, development, and creative teams to … optimise performance and functionality. Own all ecommerce KPIs including online sales, conversion rates, bounce rates, AOV, LTV, and customer acquisition cost. Build, lead and develop high-performing marketing and digital teams, fostering cross-functional collaboration and a results-driven culture. Oversee platform management (e.g. Shopify), ensuring integrations, plugins and third-party tools are delivering ROI and improving site performance. More ❯

structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours … criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider More ❯

Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales … increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and IT manage customer expectations, and translate Business & Functional requirements into application solutions attend workshops … meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in More ❯

their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

Lead Backend Engineers (Platform Experience & Data Warehousing teams) Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are looking for experienced Lead Backend Engineers (PHP) to join either … Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimising end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualisation tool (dashboards) and build features primarily from scratch. The Data Warehousing team is responsible for data storage and transfer solutions, helping users streamline data transfers to data … A deep-seated understanding of PHP's core and best practices. Expertise in connecting systems via APIs and optimizing databases (including data warehousing/lakes). (For Data Warehousing) Experience building robust data pipelines and handling serious data scale. An unwavering commitment to code excellence and thorough testing. A knack for securing systems and leveraging monitoring to keep things More ❯

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE … Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role More ❯

term, Full-Time Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling … them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time … focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching, training, and developing your team, from onboarding through to ongoing 1:1s Holding team More ❯

Vendor, and wider marketplace platforms. Drive pan-European growth through new territory launches, market-specific localisation, and digital innovation. Own channel performance and identify new growth opportunities across trading, customer experience, and fulfilment. Drive sales across D2C and marketplace channels, accountable for ecommerce P&L performance. Use data platforms like GA4, Glew, and Microsoft Clarity to monitor and … Experian Mosaic) to personalise journeys and boost engagement. Oversee performance across BigCommerce (or Shopify), Amazon Vendor (direct fulfilment model), Miracle, and multichannel OMS such as Linnworks or Mintsoft. Champion customer experience and digital excellence across all ecommerce touchpoints, with a focus on CRO, UX/UI, site speed, and mobile performance. Lead and develop a lean, talented ecommerce … future expansion. Partner cross-functionally with marketing, supply chain, IT, and commercial teams to align trading, fulfilment, and digital strategy. What We're Looking For: Senior-level ecommerce leadership experience within consumer goods or a fast-paced, product-led environment. Proven success scaling D2C and Amazon Vendor channels, including new territory launches and pan-European localisation. Operational and commercial More ❯

Vendor, and wider marketplace platforms. Drive pan-European growth through new territory launches, market-specific localisation, and digital innovation. Own channel performance and identify new growth opportunities across trading, customer experience, and fulfilment. Drive sales across D2C and marketplace channels, accountable for ecommerce P&L performance. Use data platforms like GA4, Glew, and Microsoft Clarity to monitor and … Experian Mosaic) to personalise journeys and boost engagement. Oversee performance across BigCommerce (or Shopify), Amazon Vendor (direct fulfilment model), Miracle, and multichannel OMS such as Linnworks or Mintsoft. Champion customer experience and digital excellence across all ecommerce touchpoints, with a focus on CRO, UX/UI, site speed, and mobile performance. Lead and develop a lean, talented ecommerce … future expansion. Partner cross-functionally with marketing, supply chain, IT, and commercial teams to align trading, fulfilment, and digital strategy. What We're Looking For: Senior-level ecommerce leadership experience within consumer goods or a fast-paced, product-led environment. Proven success scaling D2C and Amazon Vendor channels, including new territory launches and pan-European localisation. Operational and commercial More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

Programme Manager – Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular focus on residential and commercial lending, system integration … strategies, including UAT, SIT, and regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both residential and commercial lending operations … regulatory compliance (e.g., PRA, FCA, Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). Experience with Temenos-certified More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Job Title: Enterprise Commerce Architect - Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. … Visit us at: As an Enterprise Commerce Architect at the Manager level, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly with existing systems and delivers More ❯

defined geographical territory and support the implementation of department development projects. For your defined territory you will liaise with clients, building relationships, process orders and ensuring their fulfilment, encouraging customer onboarding of Webshop, handling direct enquiries and queries by telephone & email. Duties include, but are not limited to, proactive client contact, creating quotations, price negotiation, sending samples, processing orders … project support and department administration whilst ensuring our clients receive the very best customer experience. You will be working in partnership with our Machine Sales and CRM tools, to nurture and expand regional business from referrals, leads and trade events with a view to growing sales in your geographical area. The Candidate: You are organised, believe in delivering great … customer service and value working as part of a team. You are a logical thinker, with good IT skills, and possess excellent telephone and email manners. You are comfortable with directly contacting customers to pursue cold/warm leads, working to targets and demonstrated experience of this will be beneficial. The ability to demonstrate contribution to implementing or More ❯

breathe our SMILE values: Supportive Motivational Innovative Loyal Excellent About the Role As the Digital Product Lead, you will play a pivotal role in shaping and delivering the digital experience for our customer facing digital products. Working closely with our suppliers, cross-functional teams and stakeholders, you will define the product roadmaps for web and app, ensuring every … and user-centred design you will work closely with our in-house development team, ensuring our digital solutions are intuitive, impactful and user driven. Key Responsibilities Lead evolution of customer-facing digital product portfolio work with stakeholders to define the vision, direction and execution of digital product, ensuring they align with Hays Travel strategy and deliver exceptional value in … supporting our other touch points. Digital Product Strategy Contribute to the definition and implementation of the digital experience that enhances user engagement, conversion and champions the Hays Travel brand leveraging digital to support our integral customer touch points such as the Branch. Definition and delivery of product roadmaps Translating strategic goals into actionable product roadmaps for the web More ❯

game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses on measuring, analyzing, and continuously improving the customer experience, helping integrate … Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities … Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service More ❯