1 of 1 Customer Experience Jobs in Goole

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯