5 of 5 Customer Experience Jobs in Knutsford

As a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and ensuring … they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident … deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are empowered, supported, and on More ❯

cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to … its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. … need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

re currently looking for a Software Engineer to join a highly skilled engineering team, helping design and build scalable, high-quality software solutions that power business operations and enhance customer experiences. This is a unique opportunity to take on a strategic technical role, contribute to architectural direction, and mentor engineers while remaining hands-on with modern technologies. You'll … one core language: Java/Spring Boot (preferred), TypeScript/React/Angular, Golang, or Python. A deep understanding of software design principles, architecture patterns, and cloud-native development. Experience leading or mentoring engineering teams with a focus on technical delivery and quality. Confidence working with complex systems and integrating across multiple platforms. Clear and effective communication with both … technical and business stakeholders. A well-rounded career history demonstrating stability, technical growth, and progression. Preferred Skills & Experience: Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with CI/CD pipelines, secure coding, and performance optimisation. Proficiency with relational and NoSQL databases. Exposure to large-scale, enterprise environments, with a mindset for innovation and change. More ❯

Lead Solution Architect – AI/ML Location: Knutsford (Hybrid, 2 days per week in office) Salary: Up to £94,000 (depending on experience) + 20% Bonus Are you ready to shape the future of AI-powered digital experiences? We’re seeking a forward-thinking Lead AI/ML Architect with deep technical expertise and a hands-on approach to … AI strategy. This is a highly impactful role where you will design and implement scalable, cloud-native AI solutions, while collaborating closely with cross-functional teams to deliver innovative, customer-centric products. Key Responsibilities: Design, develop, and evolve AI-powered solutions that meet complex business requirements and enhance customer experiences. Architect secure, resilient, and scalable products using modern … integrate them into future-facing design strategies. What We’re Looking For: A hands-on technical leader — ideally a Senior or Lead AI Engineer with strong architectural experience. Demonstrated experience designing and delivering complex, scalable systems in enterprise environments. Deep understanding of cloud technologies (preferably AWS), AI/ML frameworks, and modern CI/CD pipelines. Strong stakeholder management More ❯