14 of 14 Customer Experience Jobs in Cheshire

Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose Do you have experience within service operations that occur through asynchronous communication channels, such as WhatsApp and web messaging? We would love to speak with you! We have a brand new to vacancy … our structure for an Asynchronous Messaging Service Lead. This is a mid senior role working alongside our operational teams and stakeholders to continually adapt our messaging offerings based on customer feedback. The role will involve data lead decisioning on our strategy within our end to end customer journey. You will need to be a keen listener with the … ability to understand challenges and work through tangible solutions putting the customer at the heart of everything we do. Accountabilities & Responsibilities Enhance Customer Experience: Ensure that customers receive timely, accurate, and helpful responses through asynchronous channels, thereby improving overall customer satisfaction. Optimize Operations: Develop and implement strategies to streamline and improve the efficiency of asynchronous communication More ❯

As a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and ensuring … they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident … deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are empowered, supported, and on More ❯

cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to … its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. … need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

Lead Solution Architect – AI/ML Location: Knutsford (Hybrid, 2 days per week in office) Salary: Up to £94,000 (depending on experience) + 20% Bonus Are you ready to shape the future of AI-powered digital experiences? We’re seeking a forward-thinking Lead AI/ML Architect with deep technical expertise and a hands-on approach to … AI strategy. This is a highly impactful role where you will design and implement scalable, cloud-native AI solutions, while collaborating closely with cross-functional teams to deliver innovative, customer-centric products. Key Responsibilities: Design, develop, and evolve AI-powered solutions that meet complex business requirements and enhance customer experiences. Architect secure, resilient, and scalable products using modern … integrate them into future-facing design strategies. What We’re Looking For: A hands-on technical leader — ideally a Senior or Lead AI Engineer with strong architectural experience. Demonstrated experience designing and delivering complex, scalable systems in enterprise environments. Deep understanding of cloud technologies (preferably AWS), AI/ML frameworks, and modern CI/CD pipelines. Strong stakeholder management More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Job Title: IT Customer Service Executive Location: Alderley Edge, Cheshire (Office-based, 5 days per week) Salary: Up to £35,000 base Why Join Us? Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters. People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication. Career Growth: Enjoy … opportunities to develop your technical skills and advance within a supportive environment. Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space. Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links. Key Role Responsibilities Serve as the first point of contact for … email. Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams. Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction. Document customer interactions, issues, and resolutions accurately in internal systems. Collaborate closely with internal departments to ensure seamless service delivery. Key Attributes Required Prior experience in a customer service More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

re currently looking for a Software Engineer to join a highly skilled engineering team, helping design and build scalable, high-quality software solutions that power business operations and enhance customer experiences. This is a unique opportunity to take on a strategic technical role, contribute to architectural direction, and mentor engineers while remaining hands-on with modern technologies. You'll … one core language: Java/Spring Boot (preferred), TypeScript/React/Angular, Golang, or Python. A deep understanding of software design principles, architecture patterns, and cloud-native development. Experience leading or mentoring engineering teams with a focus on technical delivery and quality. Confidence working with complex systems and integrating across multiple platforms. Clear and effective communication with both … technical and business stakeholders. A well-rounded career history demonstrating stability, technical growth, and progression. Preferred Skills & Experience: Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with CI/CD pipelines, secure coding, and performance optimisation. Proficiency with relational and NoSQL databases. Exposure to large-scale, enterprise environments, with a mindset for innovation and change. More ❯

system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. Responsibilities: Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across … projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Desirable skills: Understanding of Windows 10/11, Microsoft 365, and basic networking concepts (IP addressing, DNS). Interest in or basic exposure to cloud services (Azure/… must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications More ❯

They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. Role Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across multiple countries in Europe, Africa, Russia and … projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build … system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. More ❯