1 to 25 of 29 Customer Experience Jobs in Cheshire

is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Success Manager to join our fantastic VisNet Modelling team. You will be working closely with a talented team of people with many years’ industry … experience who are supportive, collaborative and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight*** As Customer Success Manager (CSM) for the VisNet Modelling team, you’ll be our enterprise clients' dedicated point of contact, ensuring they … gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a More ❯

is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Success Manager to join our fantastic VisNet Modelling team. You will be working closely with a talented team of people with many years’ industry … experience who are supportive, collaborative and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight*** As Customer Success Manager (CSM) for the VisNet Modelling team, you’ll be our enterprise clients' dedicated point of contact, ensuring they … gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a More ❯

design, development, and maintenance of our banking Android apps, ensuring a smooth and engaging user experience. Required Skills and Experience Experience in CX design, UI and UX development for Android applications. Solid experience with Kotlin, React, Java. Strong experience with automated mobile testing. Experience with More ❯

Join the Future of Customer Engagement with Daktela UK At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a drive … for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey. About the Role: As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical assistance … and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise . What More ❯

a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep … product expertise, advising customers on best practices and ensuring they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy … professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident in cloud deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers More ❯

through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport's first call means exceeding expectations at every customer interaction. This is not just a goal; it's our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If … there's a task to be completed, we see it through. If a customer needs an answer we don't yet have, we respond promptly to let them know we're on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step About … both infrastructure projects, support issues and internal IT. You're a confident communicator with a passion for solving technical challenges and delivering an excellent customer experience. About the Role As an Infrastructure & IT Engineer, you'll bridge the gap between infrastructure deployment and both internal and external customer More ❯

its marketing transformation. With 500+ employees across the UK and Asia, the company provides responsible funding solutions for small and medium-sized businesses prioritising customer experience, simplicity, and long-term relationships. Backed by a new CMO, the business is rebuilding its marketing function. This role offers high visibility … scale affiliate and partner marketing programmes Oversee the CMS and optimise website performance Collaborate cross-functionally with sales and partnerships teams Support ABM and customer lifecycle initiatives Champion customer stories and brand voice Candidate Profile Essential: Proven B2B marketing experience in content and campaign leadership Strong written … communication and editorial skills Website/CMS management and performance optimisation experience Familiarity with affiliate or partner marketing Self-starter, commercially minded, and delivery-focused Desirable: Experience in fintech, financial services, or B2B SaaS Exposure to ABM or lifecycle marketing Comfortable in a scale-up or transformation setting More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy … Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the … understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features More ❯

Join us as a Senior Software Engineer at Barclays, where you'll drive the development of high-quality, scalable software solutions that enhance the customer experience and power our business forward. As part of the Customer Care Technology team, you'll work with cutting-edge technologies like … Golang, and TypeScript, and leverage AWS cloud platform to build robust systems. In this role, you will: Collaborate with cross-functional teams to deliver customer-centric solutions. Lead the development of reliable, scalable applications. Mentor junior engineers and foster a culture of continuous improvement. Ensure high code quality through …/React/Angular, Golang, or Python. Strong problem-solving skills and ability to simplify complex concepts. Ownership mindset and commitment to engineering excellence. Experience mentoring and guiding engineering teams. Clear communication across technical and business audiences. Ability to shape solutions that align with strategic goals. Confidence navigating and More ❯

you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either … the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs through … and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. Want to make an application Make sure your CV is up to date, then read the following job specs … carefully before applying. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code … and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. … This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your … prototyping and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

talent for a diverse range of global clients. Who You Will Work With: Our client is a leading global provider of digital technology and customer experience services. With a strong focus on innovation and transformation, they support top enterprises across various industries in driving operational excellence and business More ❯

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Domain Governance Partner you should have experience with: Extensive experience managing engagements with clients, partners … in data analytics and insight generation to derive actionable insights from data. Some other highly valued skills may include: Data and Records Management: Extensive experience managing complex data systems, ensuring data integrity, security, and accessibility. Maintaining, developing, and documenting process and governance controls, overseeing data integrity, supporting the consistency … accuracy and timeliness of data across multiple systems. Experience of working in multiple large teams delivering complex services involving the highest standards of resilience, risk and governance controls. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation More ❯

validate these hypotheses. This role is highly analytical and insight-driven, requiring the translation of digital user behaviour KPIs into the end-to-end customer experience. You will embed best practices across Marketing and Data teams, collaborating on journey and page modifications, including copy, visual design, proposition strategies, UX … stakeholders. Collaborate with Digital Estate and GTC teams to implement learnings into design standards. Contribute to Proposition development and review processes. About You Extensive experience in digital conversion optimization across the customer lifecycle. Proficiency with testing tools such as Optimizely, Maxymiser, and understanding of CSS, HTML, and scripting. … Knowledge of UX and user behaviour across devices and platforms. Experience managing multiple concurrent experiments within a diverse portfolio. Familiarity with digital insights tools like Google Analytics, Adobe Analytics, Hotjar, etc. Understanding of CMS systems and responsive design experimentation. Technical expertise in analytics tracking, including Google Tag Manager and More ❯

Ruby We're partnered with a well-established gaming and betting business going through a major tech transformation. With a strong reputation and loyal customer base, they're investing heavily in modernising their platforms and building out new features across payments, subscriptions, and customer experience. This is a … a skilled Ruby developer to join a business with a strong culture of engineering ownership, flexible working, and complex technical challenges to solve. Skills & Experience: High level of experience with Ruby Strong cloud knowledge - Azure preferred Exposure to CI/CD, DevOps practices, and hybrid cloud environments Industry … experience from gambling Strong problem-solver who can work independently and communicate clearly What's on offer: £65,000-£70,000 base salary 10% annual bonus 8% pension Private healthcare 25 days holiday + bank holidays L&D budget Flexible hours and hybrid working Friendly, long-standing team culture More ❯

Permanent Job Customer Support Advisor £25,000 Altrincham based - free parking available 9am 5pm, Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer service while solving technical challenges? Do you … to join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, youll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide customers … device data for accuracy and provide insightful reports Liaise with internal teams to resolve complex technical issues Maintain accurate records in a CRM system (experience with HubSpot is a plus!) Represent and promote company values in every interaction Provide professional and timely responses to customers What Were Looking For More ❯

of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences, and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there because we understand … time and to the right location. In the race to serve global customers, we exist to help every business in the world reach every customer in the world. Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. More ❯

lead the evolution of our digital landscape, driving innovation and excellence. You'll utilize cutting-edge technology to enhance our digital offerings, ensuring exceptional customer experiences. To succeed as a Run & Operations Engineer, you should have experience with: C-CURE/Genetec Expertise - Hands-on experience with … access control and security management systems. Infrastructure Knowledge - Understanding of Networks, Databases, aPaaS, and Windows environments. Operational Experience - Managing and optimizing operational processes with a strong technical foundation. Additional valued skills include: Experience working across multiple time zones, coordinating with vendors and teams in different regions. Knowledge of More ❯