8 of 8 Customer Experience Jobs in Maidstone

wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates … on long-term projects. Create & maintain strong documentation on delivered solutions. Experience and Skills Required Essential Requirements: Moderate MS Azure knowledge. Experience with Infrastructure as Code practices (Terraform preferred). Experience with Entra ID (Azure AD). Experience with Windows Server, Linux & Containers. Exposure to 'git … occasion, perform out-of-hours activities on critical resources. Excellent attention to detail and an eye for consistency. Excellent problem-solving skills. Desired Skills & Experience: Experience with other cloud vendors, such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part … home based to suit the day ahead. You will work alongside an Account Manager and build up relationships to be able to manage the customer yourself. This role does offer good progression opportunities based on your performance. Please note you will be expected to travel to the London office … Your responsibilities include: Managing client retention and needs of every customer. Tracking contracts that are soon to be expired and contacting customers. Responding to customer queries and addressing sales complaints in a timely manner. Having financial awareness to deliver justified proposals. Analyzing customer feedback and developing new techniques More ❯

technicians, ensuring timely remote resolution of hardware, IT, and software faults. Your role will focus on maintaining service levels, exceeding KPIs, and placing the customer experience at the forefront of our operations. Key Responsibilities: Oversee the day-to-day operations of the Level 1 Technical Helpdesk Team. Drive … technician growth and development. Manage ticket prioritisation and monitor team performance through engagement and development metrics. Produce accurate performance reports to drive continuous improvement. Experience and Skills Required: Management experience in a client-focused helpdesk environment. Excellent interpersonal, time management, and organisational skills. Ability to analyse data and … drive performance improvements. Solid knowledge of IT Helpdesk functions and ticketing lifecycle. Advanced print and/or IT skills; experience with solutions like Papercut, Equitrac, etc., is a plus. Working knowledge of ticketing systems; ITILv4 Foundation certification preferred. Benefits: Flexible working options 33 days holiday including bank holidays Holiday More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary Customer Services Service Desk Coordinator Location: Aylesford, Maidstone Hours: Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 3 days office, 2 days remote … and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal departments and external suppliers Liaising with customers contacts Creating and running regular and ad … hoc reports in Excel Analysing and challenging monthly performance data Experience and Skills Required You would have worked in a customer services role previously. You will have excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers. Have the ability More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯