17 of 17 Customer Experience Jobs in Kent

wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates … on long-term projects. Create & maintain strong documentation on delivered solutions. Experience and Skills Required Essential Requirements: Moderate MS Azure knowledge. Experience with Infrastructure as Code practices (Terraform preferred). Experience with Entra ID (Azure AD). Experience with Windows Server, Linux & Containers. Exposure to 'git … occasion, perform out-of-hours activities on critical resources. Excellent attention to detail and an eye for consistency. Excellent problem-solving skills. Desired Skills & Experience: Experience with other cloud vendors, such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part … home based to suit the day ahead. You will work alongside an Account Manager and build up relationships to be able to manage the customer yourself. This role does offer good progression opportunities based on your performance. Please note you will be expected to travel to the London office … Your responsibilities include: Managing client retention and needs of every customer. Tracking contracts that are soon to be expired and contacting customers. Responding to customer queries and addressing sales complaints in a timely manner. Having financial awareness to deliver justified proposals. Analyzing customer feedback and developing new techniques More ❯

technicians, ensuring timely remote resolution of hardware, IT, and software faults. Your role will focus on maintaining service levels, exceeding KPIs, and placing the customer experience at the forefront of our operations. Key Responsibilities: Oversee the day-to-day operations of the Level 1 Technical Helpdesk Team. Drive … technician growth and development. Manage ticket prioritisation and monitor team performance through engagement and development metrics. Produce accurate performance reports to drive continuous improvement. Experience and Skills Required: Management experience in a client-focused helpdesk environment. Excellent interpersonal, time management, and organisational skills. Ability to analyse data and … drive performance improvements. Solid knowledge of IT Helpdesk functions and ticketing lifecycle. Advanced print and/or IT skills; experience with solutions like Papercut, Equitrac, etc., is a plus. Working knowledge of ticketing systems; ITILv4 Foundation certification preferred. Benefits: Flexible working options 33 days holiday including bank holidays Holiday More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and … in the development of new product offerings, including MITS 2.0, XaaS, and ODS. Challenge the Status Quo Provide actionable insights into current business performance. Experience and Skills Required Essential Experience and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis … Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting tools. Leadership and Stakeholder Management Ability to More ❯

at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary Customer Services Service Desk Coordinator Location: Aylesford, Maidstone Hours: Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 3 days office, 2 days remote … and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal departments and external suppliers Liaising with customers contacts Creating and running regular and ad … hoc reports in Excel Analysing and challenging monthly performance data Experience and Skills Required You would have worked in a customer services role previously. You will have excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers. Have the ability More ❯

DESCRIPTION One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers' needs. As an … and time and attendance reviews. Use internal dashboards to create reports for leadership at your site. Plan initiatives designed to foster employee wellbeing and experience on site. Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices. A day in the life … them with new plans or helping to create an inclusive environment where employees feel they can bring any HR related queries. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

corporate clothing for the role. Please refer to the Job Description for full details of the role. You'll have the following skills and experience Requirements: Must be able to fulfil the physical requirements of the role i.e. able to bend, stretch, kneel and crouch. Also must be able … huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the … behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job More ❯

Senior Product Manager who's ready to join the team driving it onwards and upwards! Someone who thrives in fast-moving environments, champions the customer, and delivers razor-sharp execution. The Role: Identity Trailblazer (aka Senior Product Manager) We're looking for a Senior Product Manager to take ownership … What You'll Be Owning (and Crushing): Set the Vision Craft and evolve a product roadmap that aligns with business goals and solves real customer problems. Identify new opportunities, market trends, and compliance shifts to keep us ahead of the curve. Be the Voice of the Customer Dive … and smart. Prioritize ruthlessly using data, ROI, cost of delay, and a sprinkle of intuition. Optimize for performance, usability, and fraud prevention without sacrificing customer experience. Leveraging AI and emerging technologies to solve complex problems, improve customer experiences, and deliver scalable solutions. Drive Product Success Define, track, and More ❯

glasses, while offering flexible financing options to support consumer affordability. Our goal is to provide seamless, efficient services that enhance both retailer operations and customer experiences, ensuring retailers can focus on what they do bestdelivering quality eyewear to their customers. By combining cutting-edge technology and a customer … teams Compliance Monitoring Programme (CMP) About You The ideal candidate will have strong administrative skills and a keen eye for detail. While prior compliance experience is not required, previous experience in an administrative or support role would be advantageous. Required Skills & Experience: A proven track record of … company. A dynamic and supportive working environment. Healthcare benefits. On-site Parking Hybrid working If you're looking for an opportunity to gain valuable experience in compliance within a growing business, we encourage you to apply More ❯

Our client is seeking a skilled Customer Service Sales Executive . The role is offered as a full-time permanent position, working from home one day a week (currently Friday). Compensation and Benefits Salary: excellent salary and benefits Location: Dartford Hours: 8.30 am to 5.00 pm Benefits include … Rota basis. Role Overview Working in a team of 5, the overall purpose of the role is to grow sales and ensure an excellent customer experience. The key responsibilities include building strong and sustainable relationships with customers, acting as a trustworthy advisor, delivering excellent customer service, and proactively … Centres and Operations to ensure smooth transactions. Performance Metrics Average Order Value Value Conversation Rate Conversation Rate/Quote Hit Rate Quote Follow Up Customer Satisfaction Other agreed KPI's Qualifications and Skills Relevant education and/or relevant work experience Fluent in English - both in writing and More ❯