2 of 2 Customer Experience Jobs in Marlow

operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...

Billing team The Cloud Billing team is expanding in response to the growing shift towards consumption-based models for cloud software and services, where customer billing is generated monthly based on their usage. As part of the wider Finance function, the team plays a critical role in producing accurate … external auditors and providing relevant analysis and documentation. Identify, implement, and deliver continuous improvements across new and existing Cloud Billing processes, enhancing accuracy, efficiency,customer experienceandultimately our KPIs. Partner with stakeholders across Softcat to support the design,implementation, and delivery of new initiatives and process changes with billing implications. ...