21 of 21 Customer Experience Jobs in Buckinghamshire

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the … Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric … position where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement … through active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. More ❯

innovation, and growth strategies.This executive will lead the global platform transformation agenda, champion the adoption of Xvantage across major accounts, and foster a culture of continuous improvement, collaboration, and customer-centric innovation.The location for this position is Spain (Barcelona), UK (Milton Keynes), France (Lesquin) or Germany (Dornach bei Munchen). Your Role: Provide global leadership and strategic oversight for … ensuring alignment with corporate goals and regional market dynamics. Define and drive the global go-to-market strategy for platform adoption and growth, with a focus on digital transformation, customer experience, and operational scalability. Lead and mentor a high-performing team of regional platform directors and global growth leaders, fostering a collaborative and performance-driven culture. Oversee the … and platform-centric operations across the organization. What You Bring to the Role: Bachelor's degree required; MBA or equivalent advanced degree strongly preferred. 15+ years of progressive leadership experience in digital transformation, platform strategy, or global business operations. Proven track record of leading large-scale, cross-regional digital initiatives and managing P&L at a global level. Deep More ❯

Customer Support Analyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical issues — including those … that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain … Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and resolutions. Keep clients informed throughout the support process with clear, timely communication. Ensure unresolved issues are More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is pivotal … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers, testers … Technology Management: o Oversee the development, maintenance, and optimization of the ecommerce platform o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience o Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns o Establishing and maintaining the link between the implementation of the … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why More ❯

and get stuck in? Here s a taste of what you ll be doing day-to-day. Responsibilities Strategy Development: Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency. Team Leadership: Lead and manage a cross-functional team, including developers, testers partnering with product … team environment. Technology Management: Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience; Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns; Establishing and maintaining the link between the implementation of the architectures and … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures. Strategy Development (Design Authority): Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency; Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/ More ❯

partnerships. We become an extension of our clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role: Working closely with the Project Manager, you'll help create detailed project plans, manage schedules … instructions, job specs, closures, and costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring: Organisational Skills & Workload Efficiency: You will manage More ❯

Technology Operations - 12-Month FTC Location: Buckinghamshire (2-3 days per week on site) Salary: £95,000 - £110,000 Start: ASAP An excellent opportunity to join a commercially minded, customer-focused organisation under a newly appointed CIO, as they reshape and modernise their technology capability. As Head of Technology Operations , you'll lead the infrastructure, service delivery and business … cloud and infrastructure technologies (Azure, M365, Windows Server) is essential. You will: Lead and develop teams across Service Desk, Infrastructure and Business Systems Champion a service-based approach , embedding customer experience, accountability and measurable value Drive operational improvement and process efficiency, aligning technology with business outcomes Oversee vendor performance, budgets and commercial relationships Partner with Security, Product and … building modern capability About you: You're an experienced technology operations leader with deep Microsoft expertise and a track record of modernising service delivery. You combine a commercial and customer-centric mindset with the ability to influence change, build high-performing teams, and deliver operational excellence. More ❯

Technology Operations – 12-Month FTC Location: Buckinghamshire (2–3 days per week on site) Salary: £95,000 – £110,000 Start: ASAP An excellent opportunity to join a commercially minded, customer-focused organisation under a newly appointed CIO, as they reshape and modernise their technology capability. As Head of Technology Operations , you’ll lead the infrastructure, service delivery and business … cloud and infrastructure technologies (Azure, M365, Windows Server) is essential. You will: Lead and develop teams across Service Desk, Infrastructure and Business Systems Champion a service-based approach , embedding customer experience, accountability and measurable value Drive operational improvement and process efficiency, aligning technology with business outcomes Oversee vendor performance, budgets and commercial relationships Partner with Security, Product and … building modern capability About you: You’re an experienced technology operations leader with deep Microsoft expertise and a track record of modernising service delivery. You combine a commercial and customer-centric mindset with the ability to influence change, build high-performing teams, and deliver operational excellence. More ❯

clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity services for all relevant customers, in alignment with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation … of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking & Connectivity services role or senior technologist role across multiple sectors Exceptional interpersonal & influencing skills, proven history of building and maintaining relationships across the wider business … and individuals and working across departments to deliver specific outcomes A proven ability to achieve results through the activities and performances of others outside of your direct reporting control Experience of prioritising initiatives based on their alignment with business objectives and value to the business Able to work both independently and as part of a team, with a proactive More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide, their software empowers universities and venues to run smarter … Ensure PCI/DSS compliance for payment processing systems Manage GDPR compliance across all products and operations Complete HECVAT and security questionnaires for higher education tenders Support sales and customer success with security documentation and evidence Act as primary security contact for customers and prospects Essential Requirements: Substantial information security experience in SaaS/cloud software environment (ISV … or B2B software preferred) Proven track record managing ISO27001 certification and compliance Practical GDPR implementation experience in software products PCI/DSS compliance experience with payment processing systems Strong understanding of cloud security (Azure and/or AWS) Application security and secure development lifecycle knowledge Security incident management and cross-functional response coordination Excellent communication skills - able to More ❯

pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, their software empowers universities and venues to run … Ensure PCI/DSS compliance for payment processing systems Manage GDPR compliance across all products and operations Complete HECVAT and security questionnaires for higher education tenders Support sales and customer success with security documentation and evidence Act as primary security contact for customers and prospects Essential Requirements: Substantial information security experience in SaaS/cloud software environment (ISV … or B2B software preferred) Proven track record managing ISO27001 certification and compliance Practical GDPR implementation experience in software products PCI/DSS compliance experience with payment processing systems Strong understanding of cloud security (Azure and/or AWS) Application security and secure development lifecycle knowledge Security incident management and cross-functional response coordination Excellent communication skills - able to More ❯

Team Leader to join a fast-growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding … team. Location: Hybrid – Milton Keynes (2–3 days per week on-site) Salary: £65,000 – £75,000 + benefits + bonus Requirements for Software Engineering Team Leader Strong commercial experience in a senior engineering or team leadership role Excellent organisational and communication skills, with the ability to engage both technical and non-technical stakeholders Proven ability to deliver projects … CD pipeline development (GitHub or similar) AWS services (IAM, Lambda, API Gateway) Angular, REST APIs, Web API development SpecFlow (BDD), Postman, OpenAPI MS SQL Server (SQL) & MongoDB (NoSQL) Docker Experience with CQRS and Event Bus architecture is highly desirable Responsibilities for Software Engineering Team Leader Lead, mentor, and support a team of engineers, driving both technical and personal development More ❯

excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run … Ensure PCI compliance standards are upheld throughout the system. Work with the support team to triage, investigate, and resolve technical support tickets related to the payment platform and other customer facing services. Collaborate with product owners, engineers, and non-technical stakeholders to gather requirements and translate them into technical solutions across both our payment platform and backend services. Contribute … engineering team. What will I need to hit the ground running? 3+ years of experience. Proficient in at least one of: C# (.NET Core), JavaScript/TypeScript or Golang. Experience working with cloud platforms (GCP or AWS). Strong understanding of relational and NoSQL databases (MongoDB, Firestore, SQL Server). Familiarity with CI/CD and infrastructures automation tools More ❯

and automated deployment. Leveraging Docker/Kubernetes and workflow orchestration tools (Airflow, Prefect, Dagster). Collaborating with product, design, and engineering teams to deliver ML features that directly impact customer experience. Translating model performance into business metrics (e.g., accuracy vs cost/latency trade-offs). Monitoring deployed solutions in production and automating retraining as needed. Sharing knowledge across … the data and AI community at Rightmove. We're looking for someone who; Has impactful experience deploying and maintaining ML systems in production, ideally in larger, mature organizations or teams operating at significant scale (e.g., web-scale, distributed systems, cloud-native environments). Brings expertise in MLOps: CI/CD pipelines, Docker, Kubernetes, workflow orchestration (Airflow, Prefect), and automation. … Has experience across and understands the full ML lifecycle. Can design for long-term scalability, reliability, and resilience. Has strong programming skills with Python – essential. Has hands-on experience with ML frameworks (PyTorch, TensorFlow, Scikit-learn). Is experienced with cloud platforms (ideally GCP: BigQuery, Vertex AI, Dataflow), but AWS/SageMaker or similar is also valued. Has More ❯

and a strong commitment to enhancing patient outcomes What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: • Taking incoming … support calls and providing timely, effective assistance • Monitoring and managing support tickets within agreed SLAs • Diagnosing and resolving customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release • Maintaining accurate issue tracking via Jira What will you need? • IT qualification or degree … essential) • Experience working with service desk ticketing tools such as Jira • Strong knowledge of SQL, Windows environments, and databases • Excellent interpersonal and communication skills • Fluency in English • Experience with remote access tools • Proactive, enthusiastic, and quick to learn • Comfortable working with a high degree of autonomy To Apply... Please apply through this advert or send your CV directly More ❯

and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming … support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree … essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent interpersonal and communication skills * Fluency in English * Experience with remote access tools * Proactive, enthusiastic, and quick to learn * Comfortable working with a high degree of autonomy To Apply Please apply through this advert or send your CV directly More ❯