2 of 2 Customer Experience Jobs in Newmarket

Location: On Site Salary: £26,500 - £28,500 Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat. What You'll Be Doing … Handling inbound customer enquiries via phone, email, and online chat Resolving queries related to accounts, billing, orders, and service issues Providing clear, accurate information in a friendly and professional manner Troubleshooting basic service or technical issues and escalating when needed Updating customer records accurately using CRM systems Following ...

targets and KPIs Keeping accurate records using our CRM systems Staying up to date with our products, offers, and competitor activity Delivering an excellent customer experience while meeting compliance standards What We're Looking For Sales experience (telesales, field sales, retail, or similar) Strong communication and negotiation … skills A motivated, resilient attitude with a hunger to succeed Confidence handling objections and closing deals Basic IT skills and experience using sales systems Bonus points if you have: Experience in broadband, telecoms, utilities, or subscription sales Knowledge of fibre or high-speed broadband products What ...