2 of 2 Customer Experience Jobs in Thatcham

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

service requests that our 1st Line team cannot resolve. Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures and technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality … ensuring SLA compliance, and delivering an excellent customer experience. Responsibilities Take ownership of technical incidents and service requests through to resolution. Act as the escalation point for 1st Line Support. Manage Incidents, Problems, Changes, Requests and Events using Rocs Service Management platform. Respond to alerts from proactive monitoring systems. ...